Terms and Conditions
DELIVERY LEAD TIMES
To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:
- NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
- Perth and Adelaide between 5 and 12 business days.
- Non-metro areas (including Hobart and Cains) between 12 and 18 business days.
For special requirements, please contact our customer service team on 1300 628 825.
TRACKING YOUR ORDER
Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.
Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.
PICKING UP YOUR ORDER
Any order can be collected from our Sydney Regents Park warehouse and, of course, at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.
Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged and is available for non-bulky items only.
View our Warehouse & Showroom pickup locations
On the item listing page, under the Buy Now button there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 1300 628 825 to obtain a price for delivery.
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible.
You may pickup your order free of charge from our Regents Park (NSW) warehouse. You also have the opportunity to have your order transferred to one of our Alexandria (NSW), Newstead (QLD) or Richmond (VIC) showrooms for pickup. Please note: Due to OH&S requirements, this service is available for non-bulky items only.
All shipping costs are inclusive of insurance.
SIGNATURE ON DELIVERY
All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.We are unable to accept any responsibility for your order once delivered if you select this option.
IF YOU WILL NOT BE HOME TO ACCEPT DELIVERY
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.
Yes, we provide an unconditional return policy on all products excluding lighting and custom made products. If for any reason whatsoever you are not satisfied and would like to return your item/s, please contact firstname.lastname@example.org or give us a call on 1300 628 825. Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order. If you have had your item/s assembled and rubbish removed, unfortunately we cannot accept a return.
Provided the above conditions are met, we will issue your refund within 72 hours of receiving your returned item/s. Please download the following Returns Form and attach to each box being returned: Returns Form.pdf
Matt Blatt provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.
Matt Blatt lighting is wired according to Australian electrical standards and may not be in line with the standards of other countries. As such, Matt Blatt is not responsible for any compliance issues or problems that may occur with lights that are taken outside of Australia.
Unless otherwise stated, Matt Blatt furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call our customer service line on 1300 628 825 if you require information regarding specific item assembly.
We do offer a premium assembly service for metro areas. A Matt Blatt representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 1300 628 825 or at email@example.com for a quote.
Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.
All Matt Blatt Gift Certificates are redeemable for merchandise only. Gift Certificates can be used in store, currently Gift Certificates can not be used online.
We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment. All payments are in AUD.
Please note goods will not be dispatched until full payment has been received by Matt Blatt.
To pay with direct deposit, please use the following details:
ACC Name: BADAM TRADING CO
ACC Number: 273332
Ref#: please use your order confirmation number
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.
Matt Blatt reserve the right to change the units available for the Daily Deal promotion at any time throughout the duration of the promotion.
Customer Service Policy
Matt Blatt is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
When purchasing from Matt Blatt your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at firstname.lastname@example.org