Sold and delivered by NEXTRADE AUSTRALIA PTY LTD (ABN 77 680 755 793).
Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Return Policy
At ZegZog Store, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, you may request a return under the following conditions:
Change of Mind Returns
- We accept change of mind returns within 14 days of receiving your order.
- The product must be unused, in original packaging, and in resalable condition.
- The buyer is responsible for return shipping costs.
- A restocking fee of up to 20% may apply for opened or damaged packaging.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order with photos of the issue. We will arrange for a replacement, refund, or repair at no additional cost.
Return Process
- Contact our customer support via your Account Dashboard with your order number and reason for return.
- Our team will review your request and provide a Return Authorization (RA) Number.
- Send the product back to the provided return address.
- Once received and inspected, we will process your refund or replacement.
Non-Returnable Items
- Personal care products, perishable goods, and hygiene-related items.
- Products that have been used, modified, or damaged due to misuse.
- Digital products or software downloads.
Shipping Information
Processing & Dispatch
- Orders are processed within 1-2 business days after payment confirmation.
- Tracking details will be provided once your order is dispatched.
Shipping Times & Costs
- Standard Shipping: 3-7 business days
Delivery Issues
- If your package is delayed or lost, please contact us, and we will liaise with the courier to resolve the issue.
- We are not responsible for incorrect shipping addresses provided at checkout.
All products sold by ZegZog Store come with a minimum 12-month warranty, unless otherwise stated.
Warranty Information
Warranty Coverage
- Covers manufacturing defects and faults under normal use.
- Does not cover damage caused by misuse, accidental damage, or unauthorized modifications.
Warranty Claim Process
- Contact us with a description of the issue, photos, and proof of purchase.
- We will assess the claim and provide repair, replacement, or refund options.
- For eligible claims, we will cover return shipping or provide a replacement at no cost.
- For any questions or further assistance, feel free to contact ZegZog Store via your Account Dashboard.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
