Wesco Hub

Sold and delivered by WESCO HUB PTY LTD (ABN 36 622 643 261).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

Wesco Hub is where style meets affordability. We are passionate about bringing designer furniture to everyone, making beautifully crafted pieces accessible for every home and space. With a wide range of designs to match any aesthetic, you’ll find the perfect piece to reflect your unique style.

At Wesco Hub, we believe in family, living well, and giving back. Our furniture is designed to create spaces where memories are made, stories are shared, and moments are cherished for years to come.

Discover timeless pieces that blend quality, comfort, and affordability—because your home deserves the best.

Return Policies

Change of Mind Returns

At Wesco Hub, we understand that sometimes you may change your mind about the products you purchase. We want you to enjoy your shopping experience with us. If you change your mind, you may return the product within 14 days of receiving it.

• You are responsible for all shipping and handling costs associated with a change-of-mind return (including any taxes or duties), regardless of any free or discounted shipping promotions applied to your order. This includes both the original shipping cost to you and the cost of returning the product to us.

• Products returned for change-of-mind reasons must be in as-new condition and securely packaged in the original packaging. This means the product must not have been used, assembled, damaged, washed, or laundered.

Products Not Eligible for Change-of-Mind Returns

• Products described as made to order

• Mattresses and bedding (including quilts, duvets, pillows, mattress toppers, protectors, and underlays)

• Clearance items (any item labelled "clearance" on the site)

• Personalised items

• Other select items noted on the product description page

• Items intended for commercial or non-domestic use

• Items assembled or installed by Wesco Hub or our contractors upon delivery

Please Note: Returns delivered in person to our depots, offices, or warehouse facilities will not be accepted.

Shipping Information

IMPORTANT: Due to OH&S assistance may be required to unload the boxes. Courier/Driver may not be able to assist with carrying the item to your door; please arrange able-bodied person at home to sign for the delivery and assist the driver with unloading. If you require any assistance from the courier/driver additional fees may apply.

We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

Estimated Delivery Time Frame: 7-14 business days

Warranty Information

Under this warranty, Wesco Hub will repair or replace the product and its components free of charge.

Warranty Exclusions

The warranty does not cover:

• Excluded products: Ex-display items, natural stone products, and clearance items

• Normal wear and tear, including minor chips or superficial blemishes

• Damage resulting from misuse, neglect, or improper maintenance

• Environmental damage caused by inappropriate placement (e.g., outdoors, garages, or non-weatherproof environments)

• Products used for commercial or office purposes unless explicitly stated

• Modified goods or unauthorized repairs

• Natural variations in dimensions, colour, grain, or finish

Inspecting Items Upon Delivery

To ensure prompt resolution of any issues, customers must:

• Inspect items upon delivery

• Report any damages or faults within 3 days of receiving the product

Please note: Items stored in garages, outdoor spaces, or transported to a new location after delivery are not eligible for warranty claims, as we cannot determine where or when the damage occurred.

Assembly Disclaimer

Before beginning assembly, inspect all parts carefully. Do not proceed if any part appears damaged. Claims for items reported as damaged upon arrival will not be accepted once the product has been assembled.

Warranty Claim Requirements

Customers requesting warranty services must provide:

• A detailed description of the service requested (repair or replacement)

• Proof of purchase (invoice or receipt)

• Clear photos or videos showing the issue

Assessment & Resolution

Our team will review your claim and may request additional information if necessary. If approved, we will provide instructions for returning the product or arrange for a repair, replacement, or refund.

Returning Products for Assessment

Products must be returned to our Melbourne warehouse in safe and adequately packaged condition to avoid further damage.

• Customers are responsible for return shipping costs unless the fault is covered under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.