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Sold and delivered by VELOCITY AUSTRALIA ONE PTY LTD (ABN 22 679 355 456).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Velocity Online specializes in high-quality lighting solutions and efficient cooling equipment for modern homes and workplaces. We combine innovative design, energy efficiency, and reliable performance to create comfortable and well-lit environments. With a focus on durability and style, our products are curated to meet everyday needs while keeping pace with contemporary trends. From sleek LED fixtures to powerful yet quiet fans, we ensure swift delivery and seamless service—because your comfort shouldn’t wait. Velocity Online – Lighting Your Life, Cooling Your Space.
Change of Mind Returns
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your account for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note
- Postage is paid by the customer
- The product must be returned in the original packaging, accessories included
- We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
- Fees may apply
Warranty Claims
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your account to raise a warranty claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
