Vegepod

Sold and delivered by VEGEPOD PTY LTD (ABN 97 144 581 199).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policy

• An order can be cancelled by the customer for a full refund ONLY PRIOR to delivery confirmation email being sent.
• The invoiced value of any product are therefore NON REFUNDABLE to the customer once “delivery is initiated”.

Please Note: No refund or returns will be made for any product order that is incorrect due to error by the customer.

Vegepod reserves the right to change our shipping, delivery, returns and error policies at any time. Please check these shipping, delivery & returns policies regularly, to stay up to date with any changes that may occur.

Warranty Policy

The Vegepod garden container has a 5 year manufacturers warranty on the plastic base containers for sale within (Australia). Accessories including stands & trolleys have a 2 year limited manufacturers warranty within (Australia). The Kitchen Garden, Vegecovers and replacement parts have a limited 1 year manufacturers warranty for sale within (Australia). This does not include the Vegebag, which has a 30 day manufacturers warranty.

Vegepod will not be held responsible for any part of the growing process or the subsequent loss or damage to any crop or plant placed or grown in the Vegepod or its associated products. There is no warranty or guarantee on any part of the growing process due to the varying climatic conditions throughout the world. Growing conditions, pests, vermin, weather and other unknown phenomenon may vary the growing results dramatically. This can greatly impact the success and or failure of growing processes.

All care must be taken during the assembly process as Vegepod will not be liable for any injury sustained during this process.

In addition to the proper maintenance and use (below), the warranty conditions are:

• Product to be positioned on level ground and following proper installation according to directions provided.
• Correct filling materials are used – high quality potting mix is recommended.
• Use of the product as intended – growing of vegetables.
• This warranty is for the product only and therefore does not cover any product damage directly or indirectly caused by improper installation, maintenance and/or use of incorrect infill materials, including any damage in relation to the recommended installation specifications and materials described in our installation manual(s).
• The polypropylene material used for the container is UV rated, though in some hotter climates the container may deform over time and lose up to 10% of its original shape.
• It is not recommended to use the Vegepod container garden in sub zero temperatures.
• Improper use of the Vegepod or any associated products will void the warranty.

Proper maintenance and use

Limited warranty subject to the terms, conditions and limitations contained in this warranty, the manufacturer warrants to the person, firm or entity purchasing from Vegepod, that under normal conditions during the application of the warranty period referred to below, the manufacturers products will maintain its UV stability and tensile strength. For purposes of this warranty, a product is deemed to have maintained its UV stability and tensile strength if the original tensile strength of the product does not decrease by more than ten percent.

Remedy

Under normal use conditions, if a product fails to perform as warranted during the warranty period, we will provide a replacement product.

Limitation on coverage

This warranty does not apply:

• if the product is used for any application other than growing vegetables.
• to damage caused during or on account of improper processing, installation, maintenance or repairs, or to the extent that any defect or damage is caused by:
• Fire, burns, cuts, accidents, vandalism, abuse, negligence or neglect; Caused by human, animal or any other entities or objects;
• Improper design or failure of the sub-base of the landscape application
• Wear or abrasion caused by surrounds (including rips, tears or any other damage);
• Use of infill products of an incorrect type causing additional and accelerated wear to the product;
• Failure to monitor and/or maintain appropriate plants;
• Use of inappropriate implements or tools (anything that could damage the container or canopy);
• Use of cleaning chemicals, herbicides and/or pesticides;
• Use of improper cleaning methods;
• Any harmful chemical reaction to the product caused by incorrect infill materials or spills of any kind;
• Acts of God or other conditions beyond the reasonable control of the manufacturer (earthquake, hurricanes, lightning strikes, floods, fires, storms, cyclones etc.)

Rust

Although our steel parts are galvanised and powder coated signs of rust may appear on metal parts (stands, trolleys and Vegecover). This is due to the frequent use of chemicals utilised in the growing process (soils, fertilisers and pesticides). These chemicals can be extremely harsh and accelerate the deterioration process by up to 5x.

Blemishes

Although the manufacturers product is of exceptional quality, very minor manufacturing blemishes may exist on the product (such as the odd small hole in canopy or blemish on a container. Such blemishes are very rare occurrences and generally do not affect the durability of the product. No warranty claims are accepted by Vegepod for minor blemishes arising as part of the complicated manufacturing process, unless such occurrences exceed 10% of the total area of the product ordered by a customer. The process for a warranty claim for such a blemish is explained in the section below.

Notifications on claims

Any product quality problems or claims that occur during this warranty period, Vegepod will require effective evidence. Effective evidence includes:

• 3 clear photos showing the problem
• The location and orientation of the installation (including land profile)
• Sample of the infill material

All claims must be submitted via email before a replacement product can be considered. 

Vegepod requires all of the above evidence in order to determine whether or not a claim against the warranty of this product is warranted. If the claim is substantiated and accepted by Vegepod under a manufacturers warranty by a customer initiated claim, a new equivalent product will be issued to the customer.

Please Note:

All associated costs in relation to the transport of the replacement product are at the expense of the customer, as this is a product warranty only. Promotions, discounts and free shipping are not part of any warranty claim.

The removal of the original product, de-assembly and re-assembly costs of the new product are borne fully by the customer. Vegepod reserves the right to modify any of the above warranty terms and conditions.

Warranty commencement date - the warranty period of the plastic growing container product is 5 years,  stands 2 years and Vegecovers 1 year. All commencing from the date the Vegepod products ordered are physically shipped from our Vegepod warehouse to the retail customer; Warranty is in the name of the customer who placed the order.

Shipping Policy

• The shipping of all Vegepod products are within Australia ONLY. No international shipping options are currently available.
• We only ship to valid street addresses.
• We do not ship Vegepod consignments to PO BOX numbers.
• We may be unable to provide home delivery in the agreed timeframes for orders outside of major metropolitan cities, due to limited availability of courier services in such regions. Most regional areas will therefore require us to first confirm delivery arrangements available to you.
• Once we receive payment, all orders are generally processed & shipped within 5 working days.
• Our chosen shipping method for all vegepod orders is dependant upon area and may vary according to delivery address.
• Shipping prices remain fixed as pursuant to amounts shown in shopping cart and on order for all major cities within Australia.
• We have the right to change and use alternate transport providers at our discretion.
• The vegepod and canopy are packaged in a heavy duty cardboard carton with carry handles and appropriate warnings regarding the weight and lifting requirements.
• Once the order has been loaded onto the truck, delivery time from our warehouse to your door is between 2-14 working days depending on the location in Australia it is being shipped to.

*Disclaimer: You can rest assured that we do everything we can to ensure that your order is delivered on time. However, occasionally some delays from our transport providers will occur that would absolutely be out of our control. In such circumstances, Vegepod will not be liable for any delays, expenses or damages incurred, including issues relating to limited stock availability.

Delivery policy

• Your order will be delivered during normal working days between 8:00am and 6:00pm. To ensure a safe and prompt delivery, we recommend you have your order delivered to the address that you plan to assemble the vegepod.
• The driver delivering your consignment will leave the delivery at your front door or another suitable location at your property. If they are unable to gain entry to your property they will leave a re-delivery card that requires you the customer to contact the courier company to arrange another time.
• It is important to specify somewhere the courier can leave the delivery if you are not home.
• If the driver is unable to deliver on their first delivery attempt, a one off $35 re-delivery fee (re-delivery of consignment for second attempt) is billed to vegepod. We therefore appreciate your effort to instruct us on a suitable delivery location.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.