Don't Pay $1210
Don't Pay $449
Don't Pay $249
Don't Pay $1299
Don't Pay $249
Don't Pay $999
Don't Pay $899
Don't Pay $349
Don't Pay $1199
Don't Pay $349
Sold and delivered by The Trustee for VACHOUSE UNIT TRUST (ABN 89 955 153 041)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Vachouse allows a customer to return goods for Change of Mind where the goods are:
• Returned within 14 days of taking delivery of the product(s)
• Returned in their original packaging along with all included accessories
• The product remains unopened, unused and in original condition
• New condition and suitable for resale
• Not have been damaged during the customer's possession up to where the seller receives the product
The customer bears the risk and cost of the return, including return postage, original postage paid (actual cost incurred by Vachouse and not just what the customer paid at the time of purchase). At times we charge only a very nominal shipping fee or provide free shipping, but we still incur cost and this will be deducted from any refund or change of mind or exchange of goods.
We will not accept any return of goods if the customer has not accepted delivery, provided wrong address or unable to accept goods as they are not present at the time of delivery. In case of any goods returned to us we will deduct shipping charges for original shipment, return of goods and redelivery if required.
We would recommend customers to use a tracked service for their return and using an insured service for any high value items. The customers are also advised to opt for signature on delivery option.
If the returned goods do not meet the criteria set out in this policy, the goods must be sent back to the customer at the customer's cost. If the customer does not agree, a resolution may be negotiated with the customer by the platform the transaction has been done.
• The customer lodges a change of mind request after the 14 day period
• The customer wishes to return open, used or damaged goods
The following are not covered by the Change of Mind Policy but can be accepted at the seller's discretion:
• Large and/or Bulky Appliances and Furniture. Typically considered "two man lifts"
• Cosmetics, Beauty & personal care products (where packaging or hygiene seal is broken or tampered with)
• Perishable Goods & Food items
• Some Pantry Products
• Some Jewellery orders
• Adult toys/sexual health products
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
• If goods are used and or opened from their original packaging
• If the packaging is damaged.
We try our best to ensure our inventory is kept up to date and reconciles with the availability shown on our website, store or any other platform that we sell on. If a product shows as in stock it means that there is physical stock ready to be dispatched from our showroom or to collected from our showroom via click and collect. On the very rare occasion an order is made and the stock is not available, we will contact you as soon as is reasonably possible and contact you to update you and ask you what the best solution is for you, the customer. At times we ship directly from our supplier and use dropshipment option, in such case the tracking number might be different from the one we provide and the actual as these are two different systems.
We ship Monday to Friday, this means that if your order is put in before postage pickup, it will be sent same business day or the next business day. If your order falls after cut-off it will be sent next business day or the day after. We strive to dispatch orders as quickly as possible for your benefit. Please note, as we have all experienced in recent times that there can be situations outside of our control that stop this from happening and therefore expect reasonable dispatch times. There might be shipping delays due to holidays, logistics problems, stock unavailability, wrong delivery and other reasons that we cannot estimate.
We try and update all the tracking information as soon as we can. In case the tracking number is not correct then please contact us.
We may charge shipping charges on actual basis if the item is returned, exchanged or not accepted. These charges will be over and above the shipping charges paid by the customer at the time of purchase of goods. Also there might be shipping charged again if the goods are sent again for whatever reason. At times we offer free shipping or charge a flat rate for eg. $10 shipping but if the goods are returned we will deduct the actual shipping charges paid by us for example $35.
If the customer wish, they can take their own insurance for transit for goods purchased as our courier companies may or maynot provide risk coverage for the full amount of goods purchased.
Currently we are unable to deliver to any other overseas destinations at the present time, however this may change in the future.
Estimated delivery times vary based on your location:
• Melbourne Metro: 1-3 business days
• Sydney & Brisbane Metro: 2-6 business days
• Regional (NSW, VIC, QLD, SA and TAS): 2-7 business days
• Western Australia & Northern Territory: 3-10 business days
We use various courier companies to send your order and the in most delivery we set to Signature on Delivery for items over $200 unless it is specified as leave at door by customer or signature option not selected by the customer. This means that if no-one is at home when the courier attempts delivery, the driver will leave a calling card or can be seen in tracking on their website with instructions to pick it up from the local post office, LPO or GPO, warehouse or any other place. They may charge a redelivery or storage charge depending on the time and their terms and conditions.
If you wish to give Authority to Leave for your order, you may do so by advising us to change your order to Authority to Leave, this can be done when checking out in the additional comments section or including it in address details. We do not recommend this as an option for apartment blocks or houses, where there is no private/undercover space for delivery. Please note if you choose this option, you accept risk and liability should the parcel go missing.
We strongly advise that you choose a delivery address where you, or someone known to you, is able to accept the delivery (ie. to your home, office or workplace) within regular working hours of 9:00am to 5:00pm.
If your delivery has not arrived within the expected time frame, you can submit a track and trace request via the courier website, customer service number or contact us and we will investigate further and get back to you with an expected delivery date. Please note that once an order leaves our warehouse with the specified shipping provider, Vachouse cannot be held responsible for any unexpected delays in delivery that occur which are outside of our control. If a claim is made outside of a reasonable timeframe, including but not limited to, courier removing tracking details from the system, we cannot accept liability to replace your item or validate your claim in the event that you believe it was not received. Please ensure that you take responsibility to advise us as soon as you are concerned about your parcel, in line with expected delivery times provided by the courier.
A further note on this: we dispatch thousands of orders and are not informed of delays or problems once it has shipped. We would love to, but shipping systems do not give us that information. As the end consumer you are our first point of call when problems happen. Let us know as soon as you do and we will follow up for you and go out of our way to try and resolve it as soon as humanly possible! We are here to help.
All warranty are provided by the manufactures and not by Vachouse. Please contact them directly to get any support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
