Triple J Furniture

Sold and delivered by Zhongyi Pty Ltd (ABN 95 123 587 173)

Triple J Furniture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct.

In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you to arrange an agreeable alternative item, a back order or a full refund.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

SHIPPING & DELIVERY POLICY

Once shipped, you will receive a confirmation email including your shipment tracking number. For any updates on orders or delivery, please contact Triple J Furniture via Kogan Help Centre.

FLAT PACK ITEMS: All flat pack items are dispatched within 48 hours if in stock. You should receive your order between 2-10 business days, orders to regional or remote areas may take longer.

LARGE ITEMS OVER 40KG’S All large items that weigh over 40kg’s are dispatched within 72 hours. You should receive your order within 5-15 business days, orders to regional or remote areas may take longer.

All delivery times are estimates only and are subject to change.

For all orders weighing over 25kg, the courier will require assistance to unload the product.

Exchange Policy

Please choose your items carefully. If you change your mind, returns can be made within 14 days of receiving the product. All products must be returned in its original packaging. Return freight costs will be incurred by the customer, and a 15% re-stocking fee applies. Once the product is received by Triple J Furniture, the refund will be issued within 7 days.

If damage occurs during transport, please take photos of the product and all damaged parts. Replacements or replacement parts will be sent out within 7 days.

Warranty Policy

1. Warranty Coverage

We stand behind the quality of our furniture. This warranty covers defects in materials and workmanship under normal residential use for a period of one year from the date of purchase.

This warranty applies to the original purchaser and is non-transferable.

2. What Is Covered

This warranty covers, but is not limited to:

• Structural integrity of frames

• Cracks, splits, or breaks in solid wood components

• Seam separation or fabric tears not caused by misuse

• Mechanical issues with reclining or adjustable parts (if applicable)

• Defective hardware or joints

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear (fading, softening of cushions, pilling)

• Accidental damage (spills, burns, pet damage, etc.)

• Improper use, cleaning, or maintenance

• Commercial use (unless specified in a commercial-use warranty)

• Unauthorized repairs or modifications

• Damage caused by exposure to extreme conditions (moisture, direct sunlight, etc.)

4. Warranty Claim Process

To make a warranty claim, please:

1. Contact our customer service at sales@triplejfurniture.com.au

2. Provide your proof of purchase (receipt or invoice).

3. Share photos or videos showing the defect.

4. Describe the issue and how it occurred.

We may request that the item be returned or inspected.

5. Remedies

If your furniture is deemed defective under this warranty, we will, at our discretion:

• Repair the defective part

• Replace the defective item or component

• Provide a comparable item if the original is no longer available

In some cases, a partial refund or store credit may be offered.

6. Limitations

• This warranty is limited to the purchase price of the item.

• No other warranties, express or implied, apply beyond what is stated here.

• We are not liable for incidental or consequential damages.

7. Shipping and Freight Charges

• Within the First 12 Months: We will cover the cost of return and re-delivery shipping if the claim is approved and the defect is determined to be covered under warranty.

• After 12 Months or for Out-of-Warranty Repairs: The customer is responsible for all shipping and freight charges to and from our warehouse.

We recommend using original packaging (if available) or appropriate protective materials to ensure safe transit. We are not responsible for damage incurred during return shipping.

Mattress Warranty Policy

1. Warranty Coverage

We provide a 5 to 15 Years Limited Warranty on all mattresses, covering manufacturing defects in materials and workmanship, starting from the original date of purchase. This warranty is valid for the original purchaser and is non-transferable.

2. What Is Covered

This warranty applies under normal household use and covers the following:

• Sagging or body impressions greater than 1.5 inches that are not the result of improper use or an unsuitable foundation.

• Defects in the foam or spring construction (such as broken or bent coils).

• Cracks or splits in the foam under normal use.

• Faulty zippers on mattress covers or unraveling stitching (if applicable).

• Manufacturing flaws in the fabric cover (excluding stains or burns).

3. What Is Not Covered

This warranty does not cover:

• Comfort preference (e.g., “too soft” or “too firm”)

• Body impressions less than 1.5 inches

• Damage due to misuse, abuse, or unsanitary conditions

• Stains, burns, cuts, tears, or liquid damage

• Mold or mildew resulting from improper ventilation or moisture exposure

• Use of the mattress on an inadequate or incompatible foundation (e.g., slatted bases without proper spacing)

• Mattresses used in commercial or non-residential settings (unless specifically sold for such use)

• Transportation or freight costs after the initial warranty period

4. Proper Foundation Requirements

To keep this warranty valid, the mattress must be used on a solid, flat, and supportive foundation or bed frame. Examples of acceptable support include:

• Platform beds with adequate slats (no more than 3 inches apart)

• Box springs or foundations in good condition

• Adjustable bases (used according to manufacturer guidelines)

Mattresses placed directly on the floor or on broken/slatted bases may void the warranty.

5. How to File a Warranty Claim

To initiate a warranty claim:

1. Contact us at sales@triplejfurniture.com.au

2. Provide your proof of purchase (receipt or invoice).

3. Include photos or video showing the defect.

4. Describe the issue and how it was discovered.

We may request an inspection or that the mattress be returned for evaluation.

6. Freight and Handling

• The customer is responsible for all transportation and freight costs, even if the issue is approved under warranty.

7. Remedy

If your mattress is found to be defective within the warranty period, we will:

• Repair or replace the defective product (at our discretion), or

• Provide a comparable replacement if the model is discontinued

Replacement of a mattress does not extend or restart the original warranty period.

8. Limitation of Liability

This warranty is limited to the original purchase price of the mattress. We are not responsible for any incidental or consequential damages. No other express or implied warranties apply beyond the terms stated here.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Melbourne 3000

Melbourne 3000

Our products

VI Burano Aluminium Outdoor Stackable Dining Chair with Cushion

VI Bailey Rattan Dining Chair with Seat Cushion

VI Neo Solid Timber 3 Drawer 1 Niche Tallboy

VI Iza Metal Leg Ceramic Top Extandable Dining Table

VI Maze Fabric Upholstered Metal Leg Dining Chair

VI Piper Fabric Upholstered 3 Seater Sofa

VI Ivanhoe 2 Seater Sofabed 2 x Ottomans with RHF Chaise - Storm

VI Robbie Fab Home Theatre - Grey

VI Robbie Fab Cnr Mod with 2 End Power Recliner - Grey

VI Clifton Solid Timber Framed Mirror for Clifton Dresser

VI Homer Fabric Upholstered Gas Lift Storage Bed

VI Broome Solid Timber Outdoor Round Coffee Table

Terms & Conditions

Contact Seller

SHIPPING & DELIVERY POLICY

Exchange Policy

Warranty Policy

1. Warranty Coverage

2. What Is Covered

3. What Is Not Covered

4. Warranty Claim Process

5. Remedies

6. Limitations

7. Shipping and Freight Charges

Mattress Warranty Policy

1. Warranty Coverage

2. What Is Covered

3. What Is Not Covered

4. Proper Foundation Requirements

5. How to File a Warranty Claim

6. Freight and Handling

7. Remedy

8. Limitation of Liability