Canopy Replacement For Swing Pew 2 Or 3 Seater Garden Swing Chair
Sold and delivered by ELITE AM TRADING LIMITED (NZBN 9429050272297).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Upon receiving your order from TradeHut, please inspect it thoroughly. If you find any defects, damages, or if there's an error with the items received, kindly contact us immediately. We prioritize resolving such issues promptly to ensure your satisfaction with your purchase.
At TradeHut, our commitment is to ensure 100% customer satisfaction. If you find yourself unsatisfied with your purchase, please reach out to us. We will swiftly address your concerns and provide a resolution. You have the option to return the item for a refund or exchange it for an alternative product.
To initiate a return, the item must meet the following criteria:
- It must be in its original condition, unworn or unused, with tags intact, and in its original packaging.
- You must provide the receipt or proof of purchase within 14 days.
Please note that shipping costs are non-refundable.
To start the return process, please contact us via your account dashboard. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please be aware that items returned without prior authorization will not be accepted.
If your item is found to be faulty, this return policy does not apply. Instead, you will be eligible for a remedy under our warranty policy, which is outlined below.
For any questions regarding returns, feel free to reach out to us.
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please be patient as it may take some time for your bank or credit card company to process and post the refund.
For any further inquiries regarding refunds, please contact us.
At TradeHut, we are dedicated to providing a seamless shipping experience for our customers. Please review the following shipping policy to understand how we handle the delivery of your orders.
Our standard shipping timeframe is between 10 working days from the date of order placement. Please note that this timeframe may vary depending on your location, shipping method selected, and any unforeseen circumstances such as holidays or natural disasters.
Once your order is placed, it will be processed as quickly as possible. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been successfully processed and shipped.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online. Please allow up to 24 hours for the tracking information to be updated in the system.
Our warranty process at TradeHut is as follows:
Contact us to obtain warranty authorization and provide all necessary information. We may require photos or verification of the issue from one of our service agents.
For minor defects that are repairable, we will either send replacement parts or refer you to one of our authorized service agents.
In the case of major defects that are not repairable, we will offer to replace the item or provide a refund.
We strive to repair or replace faulty goods within the warranty period. If we are unable to do so within a reasonable timeframe, we will offer store credit or a refund. However, exceptions may apply in cases of damage or misuse, such as negligent operation, improper assembly, inadequate maintenance, unauthorized repairs, storm damage, or modifications. Certain limitations also apply, especially in areas prone to rust, sea spray, coastal environments, or industrial contamination.
Proof of purchase is required for all warranty claims, and warranties are non-transferable. Any freight damage or missing parts must be reported to us within 24 hours of delivery.
All warranty claims must be approved by a TradeHut staff member.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
