Terms & Conditions
Sold and delivered by Donkey Universe Pty Ltd (ABN 52 151 336 775)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
For Change of Mind Returns we ask : That you return the products within 60 days of purchase.
If the returned item was what you ordered and is not damaged or faulty but you've since changed your mind then we ask that you pay for returning the item to us. Please note that you must lodge a Return online or your return may not be accepted. If you would like to receive an alternate product, please note that standard shipping charges will apply.
Once the item is received by our warehouse in original, unopened packaging and in a saleable condition a store credit for the value of the returned item only, will be processed within 2 business days.
We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse. Unauthorised returns or returns of opened products will not be accepted and will be returned to sender at the sender's cost.
Faulty / Damaged or Incorrect Products : If you received products which were damaged, defective on arrival or if we shipped the incorrect item we will gladly replace the product and pay for the return shipping cost as well as shipping the new item back to you ! To return a faulty product, please follow these steps :
1. Take photos or video showing the fault in the item.
2. Complete the return using the Order Lookup above and attach your photo or video. Don't forget that many products are covered by a manufacturers warranty (please note the length of warranty varies by product) so if something does go wrong with the item during it's use please don't hesitate to contact us and we can put you in touch with the manufacturer. If you have any questions or need assistance to return an item please contact us via Kogan customer service.
Toy Universe goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.