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Sold and delivered by Shenzhen Fenteng Technology Co. Ltd.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
If there is a problem with the quality of the product itself, you can reach out to us within no more than 7 days.
We do not accept self-pickup returns.
If the product is confirmed to be defective Or the product is damaged during the warranty period when used in accordance with normal operation, It can be returned to us.
When there is a problem with the product , we will have the right to ask customers to take a video based on the problem you describe and show it to us.
If cannot prove the quality of the product itself, returns will not be accepted, if you insist return to us but you need pay for the freight cost.
Change of Mind Returns - Customer pays postage
We will allow a return where you have changed your mind, provided that the item in question is:
(a) returned within 14 days of receiving order;
(b) as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
(c) in a resalable condition; and
(d) not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.
The following products are also excluded from our Change of Mind policy:
• Toilet paper
• Paper towel
• Tissues and serviettes
• Medicinal (pain relief)
• Cleaning (Examples: anti-bacterial wipes, sprays and cleaners, disposable gloves)
• Feminine hygiene and incontinence
• Baby wipes
• Hand sanitisers
• Disposable face masks
• Reusable face masks;
• Cosmetics & Beauty products (If hygiene seal is broken)
• Pharmaceutical/Health products
• Perishable Goods & Food items
• Personal Care Items
• Hosiery
• Underwear & socks
• Swimwear
• Pierced jewellery
• Mattresses, pillows, mattress and pillow protectors
• Gift cards, phone recharge or third party gift cards
• Media - Books and unsealed CDs, DVDs & Video Games
• Adult toys/sexual health products
• Assembled furniture
• Earphones/Headphones (if package has been opened)
• Large/Bulky Appliances
6 months Manufacturer's Warranty for defective items(Excluding items damaged and/or misused after receipt).Accessories come with a 3-month warranty.
Defective items must be reported and returned to us within the warranty period(and in the original packaging,if possible).You must tell us what the defect is. We do not repair or replace items within an expired warranty.
If you are not satisfied when you receive your item,please return it within 30 days for a replacement or money back. Please contact us before you return it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
