Oriental Baies Candle 400g
Sold and delivered by Sweetsworld (ABN 86 383 532 074)
Sweetsworld is a well-known name in the Newcastle area since 1965 as the one-stop store for all your cards and gifts and confectionery. Today we have grown our range to include American candy and drinks, as well as a range of UK sweets along with an extensive range of gift cards and novelty gifts for all occasions. Sweetsworld is a locally owned and operated Newcastle candy store, that has delighted our customers over the years with the best confection and gifts, drop in and be greeted by a smile and warm welcome, wether you’re just browsing or looking for that special gift on any occasion you’ll find it here at Sweetsworld.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Sweetsworld ships year-round via AUS Post.
With our Standard Delivery option, orders are processed within 1 business days and shipped Monday through Friday. Orders usually arrive within 4-7 business days to most Australian locations.
Unfortunately, Saturday Delivery is not available at this time.
Please note that we ship via AUS Post, and that AUS Post does not count Saturdays, Sundays or Holidays as delivery traveling days.
As with anything, mistakes do occasionally happen. Please check your order within 24 hours of receipt, and if there is a mistake, please contact us immediately so we can correct it. That being said, we pride ourselves on taking special care that your order is accurately filled!
While we do our best to ensure timely delivery of all shipments, Sweetsworld is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.
Though we know it’s very basic, please be extra careful to provide us with an accurate shipping address…we want our candy to find you! Please note that we cannot be responsible for an order shipped to an incorrect address, due to an incorrect address entered by the customer at checkout. We thank you for your understanding.
When shipping to a hotel, hospital or office building, please be sure to include the complete shipping address with floor, suite, apt, etc., and make necessary arrangements with the delivery locations to ensure delivery to the recipient’s room. Sweetsworld is not responsible for packages misdirected after delivery.
Unfortunately, we are not able to ship to Post Office Boxes. Please ensure that we have a physical address in which to mail your order.
PLEASE NOTE: during the months of Nov – March ground and 2 day orders will only ship Monday-Wednesday and Overnight orders will ship Monday-Thursday. No orders will ship on Friday.
We, of course LOVE chocolate and candy at Sweetsworld, however, both are extremely heat sensitive during the “warmer months” which we generally define as May through September, or any time of year when the weather is 25 degrees and above at the shipping or delivery location.
Though we do take great care in packing our candy with insulation and ice packs during warm weather. Certain items must be shipped utilizing ice packs and cooler bags.
The less time your chocolate is in transit, the better and while this will greatly lower the chances of your chocolate melting; we still cannot guarantee chocolate will always arrive un-melted. If you receive melted product please contact us for a replacement or refund to be issued.
If you are shipping to a residence, keep in mind when placing your order AUS Post does not require a signature and will leave the package as long as they deem it safe. Once you receive your emailed tracking details and estimated delivery date, make sure someone will be home to receive it or leave a note or call AUS Post with additional instructions to hold onto the package, so that the package is not left outside in direct sunlight.
If you have received melted product, you are required to take a picture right away and contact us within 24 hours of AUS Post delivering in order to have a replacement sent or be refunded.
Unfortunately, we cannot accommodate exchanges at this time. If you have found another product on our site that you would prefer over your original purchase, please return your original order and place your new order separately. We will notify you once your return is processed and you are refunded. Please be aware that Sweetsworld does not cover the cost of return postage.
If there is a problem with your online order we will gladly accept returns of non-edible unopened products within 30 days of receipt, with the following exceptions and conditions:
We cannot accept returns of edible product, personalized products or custom orders.
For simple health reasons we cannot accept any edible product for a refund, unless it had been damaged in transit. We thank you in advance for understanding this policy. If this is the case please contact us 24 hours of receiving your order.
We want our customers to have a sweet experience. If you have a question regarding a return, please contact us to see how we can help you.
Apparel must have the original tags still attached and in unworn condition.
Please indicate the product name, item number and reason for your return inside the box. Clearly mark on the outside of the box the return authorization# that customer service provides. Failure to do so can cause delays and possible rejection of a return.
Please note, original order shipping costs are not refundable or transferable.
From the time of receipt of a return, refunds can take an estimated 5-7 business days.
Please send the return package to us at the address below:
Kards & Kandy. Shop G8031, Charlestown Square. Charlestown, NSW, 2290
Customer will be charged $15 for delivery intercepts and / or address corrections, which reflect AUS Post charges. To avoid these types of situations, please make sure that you double check the address you enter during checkout, to ensure it is correct. If you change your mind about an order that has already been shipped, you will be required to pay the intercept fee in order to be refunded. If you simply refuse the shipment and it is sent back to our warehouse, you will not be refunded for your order.
If your package was sent back to us from AUS Post, we will investigate the reason with AUS Post and possibly refund for the product costs minus a 20% restocking fee. This will be practiced on a case-by-case basis, and we appreciate your understanding.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
