Supply Solutions Group

Sold and delivered by SUPPLY SOLUTIONS GROUP PTY LTD (ABN 15 624 300 858).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Store Information

Supply Solutions Group is a trusted full service Company.

We provide & deliver quality Industrial, Safety & PPE, Hygiene, Cleaning, Office & Catering products & brands that are ethically sourced, sustainable & in-line with all WHS regulations, ensuring workplaces are properly equipped and compliant for all situations.

Experience local values and service with nationwide reach and serviceability.

Return Policy

Supply Solutions Group has a Change of Mind where the goods are:

• Returned within 14 days of taking delivery of the product(s)
• Returned in their original packaging along with all included accessories
• New condition and suitable for resale
• Not have been damaged during the customer's possession up to where the seller receives the product

The customer bears the risk and cost of the return, including return postage.

We recommend that our customers use a tracked service for their return and using an insured service for any high value items.

Only the initial shipping fee charged to the customer (as specified in the sales order) will be reimbursed to the seller.

If the returned goods do not meet the criteria set out in this policy, the goods will be sent back to the customer at the customer's cost. If the customer does not agree, a resolution may be negotiated with the customer.

We may defer to our standard policies for returns if:

• The customer lodges a change of mind request after the 14 day period
• The customer wishes to return open, used or damaged goods

Categories excluded from Change of Mind Policy:

The following are not covered by the Change of Mind Policy but can be accepted at our seller's discretion:

• Large and/or Bulky Appliances and Furniture. Typically considered "two man lifts"
• Cosmetics, Beauty & personal care products (where packaging or hygiene seal is broken or tampered with)
• Perishable Goods & Food items
• Some Pantry Products
• Some Jewellery orders
• Adult toys/sexual health products
• Downloadable software products
• Personalized/Made to order Goods
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.