Oates FP-600 Eager Beaver Floor Tool Kit, Floor Tool Handle, FP-601H E/Beav Floor Tool W/-B11581-2,
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Sold and delivered by The Trustee for KYD Trading Trust (ABN 46 929 642 524).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
You can choose to request either a refund or a replacement for an item, depending on the product and the reason of your return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. During holiday seasons, the refund & return window will be extended accordingly.
You can choose to request either a refund or a replacement for an item, depending on the product and the reason of your return.
You are not required to pay for all associated shipping costs.
You can contact us via the Order History in your Account dashboard. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be qualified for a refund.
For refund, a pre-paid returning label to our warehouse will be provided to you.
For replacement, we will send out a replacement parcel with tracking number sent to your preferred contact method.
Please do not sign for the delivery of goods that are obviously damaged. If the damage is only found upon unpacking, then please contact us as soon as possible.
If your order arrives and it’s not what you ordered, please contact us via the Order History in your Account dashboard.
Whilst we make every effort to ensure correct pricing and product info – we reserve the right to cancel orders and refund customers’ money because of pricing errors (or for any reason).
Please contact us as soon as possible. We will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replaced. We will provide a loan item during the waiting.
Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your cart.
Socrates building supplies can deliver anywhere in Australia.
You can track your parcel by following the link that we send in the delivery confirmation email. Proof of delivery (POD) is available on request. Should you have any questions about your order once it has been despatched please contact our store.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
