SK Designer Living
Terms & Conditions
Sold and delivered by SK Designer Living (ABN 17 658 552 490)
A genuine love of fashionable interior-design led to the establishment of our family owned business SK Designer Living. Since the early sales success of our first collection of tasteful furniture more than 15 years ago, SK Designer Living has earned its place as one of the leading suppliers of affordable, high-quality furniture and décor in Australia.
Our team at SK Designer Living understand the intrinsic value of furniture pieces. A chair is not merely a place to sit, but a platform for productivity or meaningful social engagements. A dining table is not just a place to eat at, but the foundation for memorable meals and open discussions. To us, furniture is life, and we can’t wait to be part of yours.
Our mission is to afford style-seekers Australia wide with the opportunity to create their dream interiors by offering beautiful furniture at everyday prices.
Projects of all sizes benefit from our furniture and décor solutions. Whether you are looking to turn a house into a stunning home, or plan on fitting out an entire commercial venue, SK Designer Living have the professional advice, skilled manufacturers and superior customer service to exceed your expectations. Customer satisfaction is always a top priority, proven by our ever growing referral clientele.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
SK Designer Living will always aim to ensure that all goods are delivered in a prompt and timely manner. However, it is possible that from time to time other factors such as shipping outside our control may result in delays. If any such delays should cause loss or damage of any kind SK Designer Living does not accept any liability.
Delivery times may vary depending on location; for Melbourne customers a delivery date will be provided, for Interstate Metro areas delivery will vary between 1-5 working days, for remote and rural areas delivery will vary between 5-14 working days.
Once your order is dispatched, you will be contacted either by email with the relevant tracking information. If scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified via e-mail at the nominated e-mail.
Upon signing for delivery the title and risk in of the Goods will pass to the customer.
Please ensure there is someone to assist driver to unload item/s upon delivery during business hours as delivery is a 1 man service; driver will require help only if item/s are bulky and heavy. All deliveries are to your front door or ground floor only unless arranged prior.
If a customer gives written authority for an item to be delivered without a signature or to be left unattended, SK Designer Living will not accept any responsibility for your order once delivered.
The delivery hours of SK Designer Living’s nominated courier are during business hours (9am to 5pm, Monday to Friday)
SK Designer Living does not take responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customer's responsibility to liaise with the nominated Courier Company in relation to a date and time of the delivery and to ensure they make themselves available to take delivery during business hours. If SK Designer Living provides any information to a customer in relation to delivery this will be from a third party, and as such SK Designer Living is unable to guarantee the accuracy of such information.
All shipping costs are excluding of transit insurance.
Faulty or Damaged Goods
SK Designer Living will repair or replace damaged or faulty Goods, however, the item will need to be sent back to us at the customers expense first, in accordance with these Terms and Conditions and the applicable.
Where a Good is either delivered faulty or becomes faulty within the first 7 days after delivery, and the customer notifies SK Designer Living of that fault within the first 7 days after delivery, then SK Designer Living will either:
At their discretion Replace or Repair the faulty Good; or
If SK Designer Living is unable to provide a new replacement, either full or partial refund will be offered dependent on the amount of damage to the product.
Where a new replacement is available, but the customer elects to receive a refund instead, the amount of the refund will be the purchase price excluding the initial Delivery Cost.
The 7 Day period will commence on the date the customer accepts delivery of their SK Designer Living product. Where there is no proof of delivery, the third business days from the date of dispatch of the product will be presumed to be the date of delivery.
If no fault is reported within this 7 day period, faults will be dealt with in accordance with the terms and conditions.
Where Goods are damaged upon delivery, SK Designer Living requires photographic evidence of the damage prior to authorizing return of the Goods. Please contact Us via the Order History in your Account dashboard.
SK Designer Living reserves the right to determine at its own sole discretion whether the Goods are faulty or damaged in accordance with the refunds and returns section.
If a product is returned due to being faulty but is found by SK Designer Living to be in good working order, we may seek reimbursement of any costs incurred by us.
Refunds and Returns
Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting and custom orders. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Once we receive the returned products, we will issue your refund within 72 hours. Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.
Other than in accordance with SK Designer Living 7 Day Money Back Guarantee, SK Designer Living will not provide any refunds for lighting.
No refunds are available for services where goods are not offered.
SK Designer Living will only accept the return of Goods that have been supplied incorrectly, other than what is already mentioned above.
In order to facilitate a return under these Terms and Conditions, please contact us via the Order History in your Account dashboard.
The customer must comply with all directions provided by SK Designer Living staff to facilitate a return.
Returned Goods will only be accepted if they are returned in their original packaging with all accessories, and are in a re-saleable condition.
It is the customer’s responsibility to ensure that returned items are returned safely. SK Designer Living takes no responsibility for items lost or damaged further in transit.
Products sold on the Website are covered (unless otherwise mentioned) by a 12 month SK Designer Living Standard Warranty.
To the extent permitted by law, the warranties referred to above are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (this includes any implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.
SK Designer Living will carry spare parts for each product for the length of the Standard Warranty period. If a product requires spare parts outside of this period SK Designer Living does not guarantee the availability of these spare. Where a Product is outside of warranty, SK Designer Living reserves the right to either refuse to supply spare parts where limited stock is available.
If certain legislation implies warranties or conditions or imposes obligations upon SK Designer Living then these cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read in conjunction with those statutory provisions. If those statutory provisions apply, to the extent to which SK Designer Living is able to do so, its liability will be limited, at its option to the replacement of the Goods or resupply of equivalent Goods; repair of the Goods; payment of the cost of replacing the Goods or acquiring equivalent Goods; or the payment of the cost of having the Goods repaired.
Under the Australian Consumer Law our goods come with guarantees that cannot be excluded. You are entitled to compensation for any reasonably foreseeable loss or damage and to a replacement or refund for a major failure. You are further entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect which is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that are taken outside of Australia or to goods that have been changed in any way.