Residentia Group

Sold and delivered by RESIDENTIA GROUP PTY LTD (ABN 70 600 546 656)

About US

Privately owned, Residentia Group is an Australian company that was established to develop functional, feature-rich products, tailored to the Australian household. Working with leading European design houses, we are committed to ongoing research and development, ensuring our products are not only at the forefront of technological advances but are also built to last. 

Teka Founded in Germany 1924, Teka is one of the largest global manufacturers of home appliances. With more than 100 million customers worldwide, distribution in over 120 countries and more than 30 specialty European factories, the Teka home appliance range sets the benchmark for European quality appliances. InAlto The InAlto brand was created to establish a range of kitchen appliances able to deliver a superior kitchen experience to everyday home cooks —at an everyday price. Esatto Fantastic value without compromising on quality. The Esatto range has been designed by a team of Australian industry experts, with each product created and specified to suit the Australian lifestyle —Exactly What You Need!

OUR BRANDS

Esatto
We like to keep things simple here at Esatto. Providing you with exactly what you need—highly functional, top quality products, minus the fuss. To make your life a little better. Everyday.
InAlto
The InAlto brand was created to establish a range of kitchen appliances able to deliver a superior kitchen experience to everyday home cooks—at an everyday price. 
Teka
Founded in Germany 1924, Teka is positioned in the Australian market as an accessible European made appliance with top specifications and a modern design.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

COVID-19 DISCLAIMER: Shipping times

We’re working hard to deliver for our customers in these difficult times. However, we are experiencing significant delivery delays in our network due to limited containers, delivery windows and social distancing requirements.
Stay safe and thank you for your understanding.

Residentia Group Return Policy

The Teka, InAlto and Esatto brands are proudly distributed and supported by Residentia Group and we’re always here to help. We have strived from our very beginning towards best quality products, the most modern and original designs, and the best innovations at a fair price. 

PROOF OF PURCHASE

Your proof of purchase is important. Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:

• Original purchase receipt
• Original return/exchange receipt

RETURNS

Residentia Group will assist customers who wish to return or exchange goods in line with Australian Consumer Law. In the event of wanting to return a product contact us. A returned product must be in its original unopened packaging. In these cases, return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. A refund will not be issued until the Product involved is physically received and acknowledged by Residentia Group.

PHYSICAL PRODUCT DAMAGE ON ARRIVAL

Residentia Group endeavours to ensure our products are delivered to our customers with no damage. In the rare event of a product damaged during transit or delivery, we request the following:

• Contact us and report the damage within 48 hours of delivery.
• Photograph the damage to the product and packaging.
• Keep the packaging until advised on next steps by our customer service team.
• Following these steps, Residentia Group will facilitate the replacement of the damaged product.

DEAD ON ARRIVAL (DOA) / PRODUCT FAILURE OR NOT WORKING

All products sold through Residentia Group undergo a thorough quality control procedure during manufacture. In the rare case of a product received that does not function correctly upon initial operation, please follow these steps;

• Identify the products model code and serial number.
• Contact us, no later than 10 days after delivery.
• Residentia Group will, at its discretion, repair or replace the faulty product.
• Repairs are facilitated by an authorised service agent in the customers home.

In some cases, Residentia Group will choose to replace the product. In this case, the customer will be requested to re-package the product in its original packaging and will be issued an RA number from the Residentia Group service team. The faulty product will be collected from the customers home, and a replacement delivered. Installation faults or damage caused by improper installation will not be covered under this policy or warranty. Where a product failure has occurred after 10 days of receipt, the customer needs to contact the Residentia Customer Service Team to organise a warranty service call.

WARRANTY

All Teka products now come with a three year warranty, giving our customers peace of mind regarding the quality and longevity of Teka products. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase

All InAlto products come with a 2 year warranty. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase

Each new Esatto appliance comes with a 2 year manufacturer’s warranty from the date of purchase. You can register your warranty online

We request customers to register their product to enable Residentia Group to efficiently provide after sales service.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.