Renovator Store

Sold and delivered by Renovator Store Pty Ltd (ABN 79 155 958 848)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Store info

Renovator Store was founded with the idea of helping Australians get the home of their dreams. But getting your dream home isn’t easy, especially with the increasing rate of houses and renovation products and labour. Renovator Store’s vision is to bring every family a step closer to their dream home by providing premium renovation products at a more affordable price.

With years of research and experience, Renovator Store now takes pride in providing high-quality products at a lower price and eliminating the hassles of going from store to store by building a one-stop-online-shop for all your renovation needs!

Delivery

Delivery method and timeframe

Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Our preferred carriers are Australia Post, Couriers Please, Toll Ipec, and Hunter Express, however sometimes other carriers are utilised.

Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times. 

Return

Renovator Store wants to make you feel comfortable shopping on our site. And we stand behind our products!  That is why we offer you a money back guarantee if you are not completely satisfied or just simply change your mind.  This guarantee is in addition to any rights you may have under law and does NOT apply to flooring products, aguzzo artstone baths and basins, shower screens and enclosures, attic ladders, awnings, custom-made products, spare parts, free products and add-ons, fire safety products, and gift cards.

Under this Guarantee:

14 days - if you purchased from Renovator Store and wish to return an item purchased you must contact us within 14 days of delivery of the product as per the terms and conditions below.

The procedures and terms and conditions below strictly apply.  If your return is accepted under this Guarantee policy we will arrange to refund the product purchase price less any fees - otherwise it remains your property.  It is important you understand and follow the procedures and terms below and the product is returned in "as new" and 100% resaleable condition.  The return delivery costs are the responsibility of the Purchaser.

Damaged or faulty items? If your item(s) arrived incomplete, faulty or damaged then please contact us.

Terms and Conditions

To return a product ("Product") and receive a refund under this Guarantee you ("You") need to be the original purchaser and the following procedures and terms and conditions must be adhered to:

1. Contact us before the deadline
- You must contact us within the stated calendar days of original delivery of your Product.  If proof of delivery time is not available it is deemed to be 3 days after the dispatch date.  You will need to provide us the Order number and the Product Number (SKU) so please have these handy.

2. We will instruct on how to return
- The Renovator Store order management team will provide directions for the return of the Product.  The return directions will require the customer to return at their own cost, or if we arrange postage/freight the cost of this will be deducted from any refund.

3. Products returned have to be in 'as new' condition
- To conform with this policy the Product must be received by Renovator Store in a 100% re-saleable condition:
 • AS NEW: unused, not worn or damaged, and packaged "as new", 
 • INTACT AND COMPLETE: intact with all components and accessories, labels, and manuals, 
 • ORIGINAL PACKAGING: in all its original internal and external packaging, and
 • WRAPPED TO PROTECT PACKAGING: with a protective outer wrapping to protect from labels and writing on package (we recommend wrapping in brown paper or equivalent).
 • NOTE: do NOT write on or stick anything on the product or its packaging.  Please only write or place postage stickers on the protective wrapping.  Non-adherance to this condition may result in the product return being rejected or You incurring a re-packaging fee and/or re-stocking fee (see item 6 below).

4. Return within 14 days
- You must then return the product as per our directions within 14 days of us authorising the return.  Items remain your property until the point that Renovator Store accepts them under this policy, if they decide to do so.  So while they are in transit as a return they are at your risk so please ensure they are securely packed, and the shipping includes tracking and insurance.  Renovator Store will not be responsible for any return items lost or damaged in transit under this Guarantee.

5. Renovator Store will determine the validity of the return
- Renovator Store has the sole right to assess the condition of the Product before approving a refund or replacement.

6. Fees maybe deducted for re-packaging or re-stocking
- Renovator Store is entitled to charge you a re-packaging fee if the returned item is accepted and in our opinion requires re-packaging before re-stocking.  The re-packaging fee is 10% of the purchase price of the Product(s) (subject to a minimum of $20.00) which will be deducted from your refund or your store credit.

7. We refund the product purchase price and any repackaging or restocking fee(s)
- Where the terms and conditions of this Guarantee have been met, we will accept the Product as a return and approve a refund and will send an email confirming this.  Renovator Store will refund the purchase price of the returned Product less the shipping cost.  
- Where the terms and conditions of this Guarantee have not been met, we may reject the Product as a return and disapprove any refund.  If Renovator Store rejects the return the Product will remain Your property. If the return is rejected, You may elect to arrange collection of the Product from Renovator Store or seek to agree a delivery of the Product back to You.  
- If Delivery Costs have been incurred by Renovator Store in facilitating the return process these will be payable by You to Renovator Store.  Renovator Store reserves the right to deduct such Delivery Costs from any refund.  Delivery Costs include the actual costs paid by, or the costs advised by, Renovator Store to deliver the product to you and/or collect/return it, or if these costs are not available, will be calculated at the current delivery rates.

8. The return may affect discounts allocated to the original order
- Where the reversal of a sale of an item requested to be returned would have changed or not allowed a discount or discounts, or rebate(s), or free item(s) or other promotional benefit in its original order Renovator Store will effect that change or cancellation by one or more of the following methods:
 • The discount(s), rebate(s), or value of free item(s) or other promotional benefits that would not have qualified for the order will be deducted from any refund processed
 • The free item(s) that would not have been included in the order have to also be returned under this policy, and/or
 • The discount(s), rebate(s), or value of free item(s) or other promotional benefits that would not have qualified for the order will be paid back by You before any return will be approved.

Warranty policies

Renovator Store stands behind the products it offers – we want you to be completely satisfied that the product performs as it should. All our products have been rigorously and independently tested to meet Australian standards for their intended use. This means you and your trade builders can be confident they will perform as expected. We also use a number of quality assurance steps to target zero faults and mistakes. Of course, now and again something does not go to plan and items get damaged during shipping, or they are not packed complete, or present a manufacturing fault during their warranty period.

As an Australian consumer you have protection and rights under Australian Consumer Law. In addition to any rights you may have under law, all our products have a standard warranty period of 12 months from date of purchase, and many have longer manufacturer warranty protection periods as listed on the product pages. We stand behind the products we sell and in most cases will manage warranty claims with manufacturers on your behalf. 

Detect faults before installation. We require our customers to check their products on arrival and before installation.  That way any pre-existing fault can be identified before the product is fixed to your house.  Product warranties only cover the product - not it's removal or re-installation.

Protect your products from installation risks.  Sometimes products are in perfect working order when tested on arrival, but present problems when installed. For example, construction debris in water lines can foul a new tap mechanism on installation – this problem can be avoided by requesting the plumber flush the water lines before they install your brand new tap. If installation instructions are not followed strictly any resulting issues might not be covered by the product warranty.  See our RenovatorMate section on product pages for more helpful suggestions to minimise installation problems.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.