Raw Beauty Box
Terms & Conditions
Sold and delivered by Blackmax1812 Pty Ltd (ABN 29 156 073 568)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
A return for most new, unopened items returned to us with 30 days of delivery for a full refund will be allowed under certain conditions.
We will also pay for the return of any defective or broken item in its original packaging and reserve the right to ask for photographic proof before accepting any refund.
We will not refund for a change of mind.
Any refunds will occur on the receipt and inspection of the returned faulty item to Raw Beauty Box.
All refunds or returns are at our absolute discretion and are not automatic. We reserve the right to refuse a return or request photographic proof of a damaged or incorrectly recieved item still in its packaging.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.