Issey Miyake L'Eau D'Issey Pour Homme Wood & Wood Intense 50ml EDP (M) SP
$78.90
Sold and delivered by MCL PTY LTD (ABN 59 100 459 443)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We hope that you are pleased with the products you received from us, but if you do need to return anything we offer the following options to you:
IF YOUR PRODUCT IS UNWANTED OR YOU'VE CHANGED YOUR MIND
We are happy to offer you a refund or an exchange if the product you are returning is in a fully resaleable condition i.e. unopened and unused, and the return is made within 7 days of product arrival. In this case you can
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either
Contact our Customer Services Team via Kogan.com Help Centre. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.
We are unable to process your refund, exchange or replacement until we receive the product back. If your item is faulty or damaged, you can send the item back to us and we will cover return postage. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.
IF YOU HAVE BEEN SENT THE WRONG PRODUCT
We will always do our best to ensure that you receive the product you have ordered. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either
RETURN ADDRESS AND DELIVERY CHARGES
In the case of faulty or damaged items, or order errors, we will cover the cost of returning the items to us via Australia Post. When posting items back to us please make sure to request a proof of postage receipt from the post office. As we cannot take responsibility if the item is lost without a proof of postage receipt.
We recommend you use a postal service that insures you for the value of the goods you are returning.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
