Kong Ball With Hole Lg
Sold out
Sold and delivered by PetBull (ABN 31 081 781 733).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
At PetBull we believe pets aren’t just animals, they’re family. Established 2014, we’ve been dedicated to sourcing and curating the highest quality, most innovative pet products Australia has to offer. From nutritious foods and stylish accessories to cutting-edge toys and wellness solutions, every item in our collection is handpicked with your pet’s health, happiness, and individuality in mind.
You may return unopened, unused pet products in original packaging within 14 days of delivery for a refund or exchange.
Exclusions: Perishable items (e.g., pet food), personalized products, or hygiene-related items (e.g., pet grooming tools) are final sale.
Customer pays return shipping unless the return is due to our error.
If a product is faulty, damaged, or not as described, we offer a free replacement, refund, or repair as required by law.
Contact us within 30 days of delivery with:
Return shipping costs are covered by us for valid claims.
Contact us via the Order History in your Account Dashboard with your order details and reason for return.
We’ll send a return authorization and instructions.
Ship the item back to us (tracked shipping recommended). Return address:13 Dhalla street Thornhill Park VIC 3335.
Refunds are processed within 3-5 business days after we receive the return.
Check with your bank first.
If unresolved, contact us—we’ll investigate promptly.
We ship from our Melbourne and Perth warehouses via:
Australia Post (standard deliveries)
Partnered couriers (for commercial addresses)
Couriers cannot deliver to PO Boxes or Parcel Lockers
Warehouse: Melbourne & Perth
Delivery Estimate: 2-10 business days
All prices shown are standard Australia Post/courier rates
All residential deliveries use ATL by default
Packages will be left in a secure location if unattended
All shipments include tracking (sent via email).
Report missing packages within 14 days of dispatch.
Carrier investigations may take 5-10 business days.
Remote Areas: Add 2-3 extra days for NT, TAS, and regional WA
Some locations may incur additional surcharges.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
