Perfumery

Sold and delivered by The Trustee for PETERSEN FAMILY TRUST (ABN 21 636 688 534)

Perfumery is an Australian-owned and operated online perfume shop and warehouse. Based in Sydney, we have been selling fragrances and colognes to the Australian market since 1994.

Perfumery is recognised as a market leader in the Australian fragrance industry. Over the last two decades, we have cemented our reputation as a leading perfume wholesaler by selling quality, fresh and authentic perfumes online, which we deliver to our customers in an expedient and timely manner. In 2002, we launched our online perfume store so that more people can get great deals on their favourite fragrances.

We stock over 3,000 fragrances, ranging from popular parfums to miniatures, body products, testers and gift packs. Our wholesale perfume warehouse gives you plenty of choices and we specialise in:

• Bestselling popular perfumes
• Niche and boutique perfumes
• Limited edition perfumes

Perfumes that are generally unavailable in the mainstream market (department stores, and classic perfumes) have been discontinued in the Australian market but are still available through overseas supply channels.

If you have any questions or need help with ordering from our online perfume shop, our friendly staff are more than happy to help.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Shipping

Perfumery endeavours to dispatch all orders received before 1pm each weekday.

* Australia Post eParcel 

Due to restrictions with Australia Post and our express carriers regarding sending parcels by air, we are unable to ship to the following postcodes: 6798 (Christmas Island), 6799 (Cocos Island), 2899 (Norfolk Island), 7151 (Antarctica): 

Australia Post Transit Times

You can usually expect delivery for each state as follows: 

*Shipping times may be extended by Australia Post during peak periods (Christmas, Valentine’s Day, Mother's/Father's Day/COVID-19). 

Any return claims must be lodged within 7 days of your order being received. 

Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

Perfumery does not issue refunds for fragrances that may smell different to something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after. 

Change your mind? Circumstances changed? You can return your items to Perfumery. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

• Product/s must be unopened and in their original condition, still in resalable condition.
• Product/s must be returned to us as they arrived to you: with adequate protection during transit.
• Full refunds will not be issued for goods received back in damaged condition.

Please contact us if you would like to arrange a return. We will forward a Return Authorisation form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

Damaged or Faulty Products

Any claim against a product sold by Perfumery must be lodged in writing to Perfumery within 7 days of receipt. 

Please provide photos of the faulty or damaged product.

If it is then agreed that the item should be returned to us, then this must be received by Perfumery within 14 days of receipt.

Returns will not be accepted if the product has been used more than 1cm from the bottle’s shoulder. If the bottle does not have a shoulder and is straight then 1cm from the top of the bottle.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

Incorrect Products

All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.