Sold and delivered by OZ Grooming World (ABN 33 146 670 680)
OZ GROOMING WORLD is a specialist importer of professional animal grooming products, veterinary products, dog show equipment and K9 shutzhund gear. We supply Retail Pet Shops, Single Operators, Grooming Salons, Mobile Grooming Business, Vets, Training Organisations, Breeders and Pet Owners.
We are distributors of Aeolus, Shernbao, Double K, Bengo, XPower, Groomix, GroomTech, Ollie Tilly, iGroom, Groomer's Edge, Utsumi, Hikato, K9 Pro, South Bark‘s, Kelco, Laube, Lawrence, Oster, Roseline, Miracle Coat, Shark Teeth, Wahl, Wild Animal; and the authorized warranty agents of Aeolus, Shernbao, Double K and XPower products.
Our main product groups (but not limited to) are:
- Dryers
- Grooming Tables
- Hydraulic / Electric Lifting Tables
- Bath Tubs
- Cage Modular Systems
- Vet Operation Tables and Tool Carts
- Clippers and Blades
- Scissors
- Combs and Brushes
- K9 Shutzhund Gears
- Tool Storage Solutions
- Shampoo and Coat Care
- Blade & Scissors Sharpening
- Camping & Outdoor Equipment
Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Shipping
Order will be shipped on the same day or the next day after the order is received.
- Order normally should arrive in 5 business days, and could up to 10 business days.
- Contact us if you don't receive an order after 10 business days.
Returns & Warranty
OZ GROOMING WORLD offers a hassle-free return service because we understand some customers may not be satisfied with their purchases, and we understand all manufacturers have a small percentage of products that may have defects.
WHAT can be returned?
As long as the item is not opened or used we're happy to receive it back for a refund or exchange. However, this excludes seasonal items, books, and DVD’s. No refund for change of mind.
WHEN do items need to be returned by?
Merchandise can be returned within 30 days from the date of purchase and must be in the original packaging. Provided the product returned is in a saleable condition.
WHERE do items need to be returned to?
All returns need to be sent to our warehouse at OZ Grooming World, 1/16 Bernera Road, Prestons NSW 2170
HOW do customers return items?
All returns must be pre-authorized, so before you send an item back to us, please contact us via your account Dashboard. This is to speed up the refund/exchange process. All boxes, packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return. A restocking fee of 15% of the item's sold price may be charged when an item is returned without original packaging.
SHIPPING for returns?
Postage is non-refundable, and customers pay for return shipping.
CREDIT for returns?
The return must be inspected before prodiving a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.
Instore return option?
Customer can also return at our warehouse, address is: 1/16 Bernera Road, Prestons NSW 2170
Packing materials?
Items need to be in orginal packaging, and goods must be packaged appropriately for transport. Please do not tape up or attach labels direct to the retail packaging, please wrap the product first.
Please note: Merchandise under the Manufacturer's Warranty Period must be returned to the Manufacturer for repair. The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair or return.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
