More Than Party

Sold and delivered by ANITAR PTY LTD (ABN 66 670 884 652).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policies

We want you to love everything you order from us! If something’s not quite right, we’re here to make returns quick and hassle-free.

Change of Mind Returns

No worries! You can return items for a refund if:

• You return the item within 30 days of delivery
• The item is unused, unopened, and in original packaging
• It’s in brand new, re-saleable condition

Non-Refundable Items

Due to hygiene and safety reasons, we can’t accept returns for:

• Costumes that show signs of use: makeup, fake tan, pet hair, perfume, body odour, etc.
• Items that are stretched, torn, damaged, or altered
• Pet costumes/accessories
• Bulk/special orders
• Mystery boxes (full or partial contents)
• Perishable goods
• Hosiery, contact lenses
• Sealed Packaging Only

The following can only be returned if unopened and in sealed packaging:

• Socks
• Eyelashes
• Makeup
• Wigs & wig caps
• Moustaches & beards
• Teeth, fangs
• Earrings
• Prosthetics

If these items are opened or used, they will not be refunded and will be safely discarded.

Returns Process

Include your name, order number, and address.

Pack your items carefully to prevent damage in transit.

Use a trackable shipping method — you are responsible for return shipping costs.

Please allow up to 14 business days for your refund to be processed.

Refunds & Fees

Original shipping fees are non-refundable.

A 5% restocking fee applies to refunds.

We inspect every return carefully. Items returned in poor condition or not meeting our policy may be rejected.

Faulty or Damaged Items

If your item is faulty, incorrect, or significantly different from what was described, contact us immediately.

We’ll refund or replace costumes if they’re not wearable or not fit for use.

We may ask for photos or videos to verify the issue.

Do not dispose of the item before contacting us — we won’t be able to assist if it’s gone.

If needed, we’ll send you a prepaid return label (at no cost to you).

NOTE: The following do not qualify for a refund/replacement:

• Loose threads, minor fraying
• Slight colour differences
• Cosmetic marks that can be cleaned
• Misaligned zippers or missed stitches
• Reattachable embellishments or buttons

Not happy with the costume? You can still return it under our change of mind policy.

Exchange Process

To get the correct size or product quickly:

1. Place a new order online
2. Return the original item for a refund using our change of mind process

Return-to-Sender Packages

If your order is returned due to a wrong address or non-delivery:

• Original shipping & return costs will be deducted
• The 5% restocking fee applies

Late Deliveries

Delivery times are estimates and not guaranteed.

If your order arrives after your event, feel free to return it under our change of mind policy.

Shipping & Warranty Policies

At More Than Party, we’re committed to making your shopping experience seamless from checkout to delivery. Here’s everything you need to know about our shipping process:

*Please note: Delivery times are estimates only and may vary based on your location or courier delays.

Order Tracking & Delivery

You’ll receive an email confirmation when we receive your order and another once it has shipped.

Please double-check your shipping address during checkout.

Incorrect or incomplete addresses may result in a returned parcel.

Reshipping fees may apply in such cases.

If you’re not home at delivery, your parcel may be taken to a nearby collection point (e.g., Australia Post). Please collect it within the timeframe specified.

Changing or Cancelling Orders

We process orders fast, which means:

• Changes or cancellations cannot be guaranteed once the order is placed
• If you made a mistake, call us immediately — we’ll try our best to help
• If it’s too late, you may return eligible items (shipping fees may apply)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.