Emilia Cot – White
$1,099.99
Sold and delivered by LOVE N CARE AUSTRALIA PTY LTD (ABN 33 604 439 750).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Love N Care has been helping parents in Australia do this since 1987 by developing comfortable and reliable strollers, prams, walkers, cots with drawers, and other baby products that increase your mobility and make your life as a mum or dad just that little bit easier.
At Love N Care we appreciate that there may be times when you need to return an item you have purchased, As such we have outlined our Repairs, Refunds and Returns policy below:
i. All items we sell have a warranty period of at least 12 months which is covered by the Manufacturer or Wholesaler. Refer to Manufacturer’s warranty card inside packaging or contact one of our friendly staff.
ii. Any items returned for any reason will need to have the Original proof of purchase submitted at the time of return.
Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:
a. Returned within 14 days of receiving your order;
b. The product and packaging is in its Original condition including manuals and accessories.
c. The item is in re-saleable condition for example original tags and labels are still attached and the items are unworn, unopened and unused.
We are located in NSW, if your shipping address is within NSW it takes up to 5 working days and can take up to 10 working days to locations like Western Australia or Northern Territory.
We will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met.
When returning a product, please contact us.
Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need such as a Return Authorisation Number.
Refunds will be issued using the payment method used for purchase.
Replacement of products, refunds and repairs will not be made until the original product is received by us.
We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
i. You are entitled to a Refund OR Replacement if there is a “Major” failure of that product. This will be determined by the Manufacturer once the item is returned to them for “Assessment”.
ii. You are entitled to a Refund OR Replacement if the items are significantly different from the sample or description.
iii. If the problem is “Minor” and can be repaired easily we will send the item bak to the Manufacturer OR Repair agent for “Assessment” and repair.
iv. The Assessment process should be conducted within a reasonable time. Considering most of the Wholesalers or Repair Agents are interstate we would deem 14 working days to be a reasonable time frame to carry out this “Assessment”. The 14 working days represents the maximum reasonable time frame for the item to be packaged, couried, assessed, repaired and returned.
v. The Wholesaler, Repair Agent or Manufacturer when conducting the “Assessment” will determine the below.
a. There is a “Minor Fault” and the product can be easily repaired and the product returned within a reasonable time frame. (14 Working Days)
b. There is a “Major Fault” that cannot be repaired easily then YOU may choose a Refund or Replacement.
c. The Product has been damaged through “abnormal use”. Unfortunately Love N Care cannot offer a Repair, Refund OR Exchange if the product has sustained damage due to abnormal use, whether this is identified by Love N Care, The Manufacturer OR the Repair Agent. Shipping charges will apply to you in these instances.
Please contact us if you have any questions regarding our Return Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
