Kogan International

Sold and delivered by MIGHTY APE AUSTRALIA PTY LTD (ABN 69 605 088 775)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Delivery Policy

We deliver every order using an Australia Post tracked courier service (please allow 2-6 days for delivery). 

Return Policy

We stand behind all our products and fully refund or replace damaged or incorrectly supplied products. For more detailed information please read the information below. To arrange a return please contact us for assistance.

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we'll replace the item or provide a full refund. 

The item I ordered arrived damaged, faulty or doesn't work as intended

Please notify us as soon as possible so that we can arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge. 

I've had my item for a while, but it no longer works as described

We will assist wherever possible to repair or replace your item. We are also committed to working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.

I've changed my mind and no longer want the item I ordered

You can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will be at your own cost. Please note that due to hygiene reasons a small number of items (i.e. underwear) are unable to be returned so please choose carefully.

I ordered an incompatible item

If you ordered a product designed to work with another product, and upon opening the product you discover they are incompatible, we will accept a return if there was an error with our product description or if the description lacked information that would reasonably be required to determine compatibility.

Warranty Policy

Product warranties are different for each product. To enquire about a specific warranty please refer to the product description or contact us for further information. We will assist you wherever possible when lodging warranty claims with manufacturers and suppliers. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.