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Sold and delivered by THE TRUSTEE FOR JATC FAMILY TRUST (ABN 28 990 189 694).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
In the hustle of fast-paced family life, balancing work and home can be a real challenge. Concerns about overspending or choosing the wrong products are genuine.
Established in 2014 in Brisbane, JA2 is here to simplify your shopping journey. We thoughtfully select and compare products, guaranteeing quality and value, backed by extensive warranties
We believe every family deserves a better lifestyle—filled with year-round joy and smiles.
Enjoy our 30 days Money Back Guarantee.
The return policy lasts 30 days (Starting from store dispatch date to customer dispatch date). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
JA2 commits to post the order within 2 business day.
All product sold by JA2 comes with 1 year warranty
We will cover the return shipping cost if the product is under warranty and the product was original shipped to the customer, We will not cover the shipping cost if the item was collected from our store. Depend on the product & warranty condition you might not need to return the item, we might provide replacement part(s) instead*.
Additional non-returnable items:
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.(Please do not send your purchase back to the manufacturer)
There are certain situations where only partial refunds are granted:
* Obvious signs of use and packaging has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
