Sold and delivered by GRB HOLDINGS PTY LTD (ABN 28 632 453 135)
Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
General Store Information
Welcome to IPL RETAIL GROUP, offering hundreds of items from categories including technology, sunglasses, mobile accessories, and toys. We provide you the best products, with an emphasis on Pricing, Quality & Customer Service.
Returns Policy
We do not cover return shipping for change of mind purchases, if the item is still new, unused and sealed a full refund will be processed once the item is returned. Please contact us within 14 days if you have a faulty item we will cover the return postage where necessary. If it is not received in brand new condition, a refund will apply minus a 20% restocking fee.
Address Changes
- If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to an RTS(return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the weight of the items). We are not responsible for these changes if there is a mistake entered by the buyer.
Return Process
- If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
- Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.
- If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
- Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 14 days of receipt by us of the original product.
Change of Mind Returns
- We may provide you with a product exchange or refund only when we receive the returned product. You are responsible for the payment of return postage on your order. Change of mind returns are not accepted for Personal Hygiene products, In-ear Headphones, intimates, which includes underwear, hosiery, socks, and swimwear and adult toys due to hygienic reasons.
- Provided that the item in question is returned within 14 days of order;
- Not used or worn (with original tags and/or packaging) in a resalable condition; and not damaged in any way.
- Remedies for defective goods are still available.
Shipping Policy
Deliveries within Australia are shipped to any destination within Australia. All orders are shipped out within 1-2 business days.
Delivery Within Australia
- 1-2 business days within Metropolitan NSW.
- 2-5 business days to all other Australian States and regional Victoria.
Delivery times may be longer to regional areas and during periods of congestion due to holidays or disruptive events. In rare cases there may be delays outside of our control, especially in light of pandemic lockdowns and restrictions.
Delayed deliveries are not grounds for requesting reparations or refunds. If you have any concerns, contact us any time via the Order History in your Account dashboard.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
