Sold and delivered by IOCO PTY LTD (ABN 48 078 776 191)
Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
SHIPPING
- 1 - 2 days from dispatch for Sydney metro shipping
- 2 - 3 days from dispatch for most major city addresses
- 4 - 12 days for WA and regional centres
RETURNS
We understand that sometimes you order the incorrect item or simply change your mind. You can return or cancel your order for any reason within 30 days of purchase for a full refund.
Our return policy is designed to give you peace of mind when purchasing from IOco Gift Designers.
All items returned must be in brand new, unused condition in original packaging. The item must not show any signs of use or be marked. Some items being returned multiple times may incur shipping and handling charges.
Please note that you are responsible for returning the item:
- Cost of the return
- Any damages that may arise upon return. If the item is damaged or lost in transit upon return by the shipper that you have selected, the item will not be accepted for return.
If you would like to return an item, please contact us via Kogan Help Centre.
WARRANTY
Unless specified on the product page, all IOco products have a 3 months warranty period.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.