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Sold and delivered by Interior Secrets (ABN 98 145 309 324)
At Interior Secrets, we develop and curate furniture pieces of only the highest quality and house a wide yet exclusive range, so you can shop the styles you love. Since 2009, we’ve continued our promise of delivering designer furniture, at ‘un-designer prices’.
What drives us?
Our obsession with beautiful living, and living well. We understand the true importance of premium furniture, so we’ve made it our business to design furniture for how people live today.
Born from our passion of developing beautiful designs and focused on an honest price tag to match - Interior Secrets was created. We’re dedicated to changing the face of Australian living and we’re driving the change to disrupt the furniture industry and market pricing guidelines.
How do we do it?
We deal directly and we work first hand with our manufacturers to cut out the middlemen, to continuously develop exclusive pieces at unrivaled prices.
We strive for the latest pieces of on-trend designs and modern silhouettes that are created with care and crafted with quality, every step of the way. If you couldn’t tell, we’re serious about designer furniture at ‘un-designer prices’.
This is our secret. Welcome home. Welcome to Interior Secrets.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
To make your furniture shopping experience more enjoyable, we deliver to most parts of Australia (some exclusions apply) and offer competitive delivery costs for all of our products.
Simply enter your postcode upon checkout and our shipping calculator will automatically determine freight eligibility and the best possible delivery pricing based on order volume and delivery address.
We work with reliable and cost-effective external carriers who represent Interior Secrets, to deliver your new purchase to you as soon as possible.
Interior Secrets ships products as quickly as possible from the time of order placement. We endeavour to dispatch all orders within 3-7 business days from time of payment. Deliveries are booked to occur on weekdays from Monday to Friday during standard business hours. Customers will receive correspondence via email regarding their order, including all instructions for pre-orders, collection or delivery.
Estimated Delivery Times
While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch.
Small Orders & Non-Fragile Items
MELBOURNE (METRO) 1-5 BUSINESS DAYS
SYDNEY & ADELADE (METRO) 2-6 BUSINESS DAYS
BRISBANE (METRO) 3-7 BUSINESS DAYS
PERTH (METRO) 5-10 BUSINESS DAYS
Large Orders & Non-Fragile Items
MELBOURNE (METRO) BOOKED ON DAY THAT SUITS THE CUSTOMER BEST
SYDNEY & ADELADE (METRO) 6-15 BUSINESS DAYS
BRISBANE (METRO) 6-15 BUSINESS DAYS
PERTH (METRO) 14-20 BUSINESS DAYS
Delivery Information
We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box or parcel locker. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please let advise Interior Secrets in advance prior to purchase for approval and pricing. The service and delivery of goods by external carriers is strictly to ground floor and/ or front door, as such, this service does not include:
● Carrying product/s inside, upstairs, or in elevators.
● Placing product/s in room.
● Assembling product/s.
● Removing packaging or wrapping.
Please note: Customers may be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. It is the sole responsibility of the customer to ensure that the packaged product/s will fit through doorways, staircases, and/ or elevators before placing your order. Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product/s that are lost or damaged during transit.
Unattended Address & Failed Delivery
If the delivery address is unattended or you are not available to accept the delivery, customers will need to contact Interior Secrets and authorise an "Authority to Leave" on the order, with at least 24 business hours notice.
If there is a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).
Please note: An authority to leave will void Interior Secrets' and the courier's liability that covers any loss, theft, or damage to your product.
Order Tracking
Tracking information is available for non fragile items only via standard single-person courier service.
Commercial & Oversized Products
Customers may be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
Cancelation Fees
Requests for delivery cancellations or re-booking must be lodged with a minimum 24 business hours notice to avoid fees (excluding weekends, public holidays and must be during business hours). If there is a cancellation with less than 24 business hours notice or a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).
We work with some of the best suppliers in the world who are committed to maintaining high standards, allowing us to offer you the best quality product at 'un-designer' prices. With a goal to be the best in our industry, our team members are always here to help you with any queries you may have.
All Interior Secrets products (excluding marble and natural stone products) have a 12-month warranty from the time when the product/s was purchased. Our 12-month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Interior Secrets will work with you to find a solution that you are happy with in accordance with consumer law.
If your product/s arrives or displays signs of damage or fault within the 12-month warranty period, please contact us and provide:
This warranty does not cover:
All products subject to warranties must be returned to us in safe order for inspection and assessment. You will be required to safely pack the return products in the condition they were received to our Derrimut warehouse. The products should be packaged adequately to avoid further transit damage and to ensure approval of refund. Please note that the return delivery costs are at your expense. Interior Secrets will not be responsible for any shipping costs associated with returning the product/s.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
