HD Reno

Sold and delivered by HDRENO PTY LTD (ABN 67 611 160 813)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

About Us

Welcome to HD Reno, your trustworthy home reno expert.

HD Reno Renovation Centre devotes to provide everything you will need from vanities, shaving cabinets, mirrors, tapware, bathtubs, toilets, spas, kitchen sinks, tiles and much more.

For any enquires please don’t hesitate to contact us.

Shipping and Returns Policy

If you receive a damaged or faulty product, you must notify us within 24 hours after you receive the item. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from.

If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.

We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative service.

If you choose an item by your fault or change your mind, for Free Postage listings, we’ll charge 25% of the total amount as a re-stocking fee(For freight listing is 20%), which includes the original postage and handling fee. After we receive your parcel and check the conditions of it, if all is good, we’ll refund you 80% of the total amount; for freight listings, we won’t refund Postage and we’ll charge 20% of the item price as a restocking fee.

Unless damaged or faulty, we don't accept return or replacement of toilet pan or toilet seat.

When do items need to be returned by?

We only accept returns within the 30 day return period. If a return older than 30 days reaches our warehouse, HD Reno cannot accept the returned items and cannot give a refund under this Return Policy.

Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 20%(25%) re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders canceled while in transit.

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less.
Buyers must agree with the above postage and handling terms before purchase.

Shipping Times

It takes 2-6 working days to deliver to the major metropolitan/city areas. It takes 3-12 working days to deliver to WA, NT, TAS, and some regional/remote areas. 

Please be advised, unless otherwise arranged with HD Reno, the charge of delivery is on the condition that you or someone on behalf of you will be available to sign for goods upon delivery and to assist the driver to unload large/heavy items.

All deliveries are unloaded to the main entrance of the building/house.

In the case of no one being available on time of delivery, an extra charge will need to be paid for prior to re-delivering the freight.

Packaging

HD RENO will pack your order to the best of our abilities. For most local or interstate deliveries, goods are usually packed on a skid or pallet.

Dispatch

Please be advised delays may occur from time to time as some products might need to be ordered or may be bulky and fragile where extra care and packaging will be necessary in order to prepare items for transport.
Transport companies may also delay deliveries according to weather conditions.

Warranty Information 

1 year since purchasing or follow the supplier's warranty for a specific item.

Buyers must agree with the above postage and handling terms before purchase.

Shipping Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.