Savoury Treats Fruit Hamper
$149
Sold and delivered by SJZ Investments Pty Ltd (ABN 16 145 749 202).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Founded in 2010, Gourmet Basket is a multi-award winning Australian owned and operated business. After 15 years in business, we are proud to be one of Australia’s leading providers of premium gift hampers. We exist to warm people’s hearts and make them feel valued and connected.
We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our customer service team via the Order History in your Account dashboard, and we will be sure to replace those items for you.
If you do wish to swap an item we would be happy to send you another item once we have received the original item back at our warehouse in its original unopened condition. Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping. The cost of returning the Product by post is at your expense, unless faulty.
Returns must be sent by you at your cost using a trackable or signed-for delivery service, such as registered post. A request for a refund can be made for a gift that has not yet shipped up to a maximum of 90 days from order. No refunds will be payable after this time. Returns due to wrong delivery address provided by you If you provide us an incorrect delivery address, and a gift is returned to us, the following options are available:
We can resend the gift to a new address. A new shipping fee will be required to do this, plus a re-packing fee of $9.95 to cover new shipping boxes and re-packing time.
We can offer you a refund of the value of the hamper, less any shipping already paid, and less any items that cannot be used by us again eg: They may be damaged, broken, or be perishable such as fruit and fresh cheese. For example, a hamper containing only fresh fruit cannot be refunded.
If any Product is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us via the Order History in your Account dashboard and one of our Customer Service Team will assist with your request.
Gourmet Basket will offer a replacement product or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) Gourmet Basket will evaluate your return request and send you full return instructions and return address. The postage cost for the return will be borne by you except where Gourmet Basket subsequently deems the returned Product faulty, not of merchantable quality, not fit for its intended purpose or that it does not match the description on the Site in which case Gourmet Basket will refund the postage cost to you. Please be aware that it is your responsibility to ensure that your returned item reaches us safely.
Gourmet Basket are not liable for the loss or damage of return items in transit. Please use a traceable delivery method and keep a record of your tracking number. Gourmet Basket will email you to confirm when a return has been received by us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
