Refined Gifts Whiskey Barrel Gift Box
$59.99
Sold and delivered by The Trustee for SFT trust (ABN 75 492 874 033)
GiftBox is committed to providing each customer with the highest standard of customer service.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
All postage is sent via Australia Post Eparcel network.
Once you have made a purchase a unique tracking number will be sent to and you can track the order through the Australia Post website.
The postage tracker will identify when the goods have been dispatched and ready for delivery to your home, if delivery is unsuccessful (no one is home) the goods can be picked up from your local Australia Post outlet.
Delivery times may vary depending on which type of postage. Delivery times may also be affected by the area/ postcode the parcel is being sent to, some areas are classed as being outside of the standard Australia Post network which take longer to arrive.
Delivery days are classed as business days of Monday – Friday. Orders cannot be sent on public holidays or weekends
We will happily assist customers who wish to return or exchange goods purchased from any of our stores in Australia or online. Our returns policy is in addition to your rights under the Australian Consumer Law.
We recommend you retain your receipt, as we will require proof that you purchased the product from us. If you do not have a receipt, we may be able to advise you whether a refund, exchange, repair or replacement is available through other means, however this may require us recording your proof of identification when processing your return.
At GiftBox, you have 100 days from the date of purchase to return your products (some exclusions apply – see below) for a full refund or exchange, as long as it is returned unused, and in a saleable condition with original proof of purchase. Any refund will be provided using your original payment method.
The following items cannot be returned if you change your mind:
1. Tobacco products (e.g. cigarettes, cigars, loose tobacco)
2. Personalised products (e.g. products that have been engraved or customised)
3. Disposable vape products, vape fluids or any perishable products
4. Prepaid gift cards, phone recharge or third-party gift cards
5. Any product that is not in resaleable condition (e.g. because it has been opened or used).
We will accept returns and provide you with an exchange or refund if the product you purchased:
1. has a manufacturing fault, was defective or damaged on delivery to you;
2. is not fit for the purpose stated in any advertising or packaging statement; or
3. does not match the online image, description or measurements displayed on our website.
To qualify for a faulty product return you must:
1. if goods are damaged or defective upon delivery:
1.1 provide us with photographic evidence of the damage before you return the goods to us;
1.2 not attempt to repair or modify the goods (either yourself or through a third party);
2. comply with all of our return shipping instructions;
3. provide us with proof of purchase, such as your tax invoice or receipt; and
4. return the product within 365 days of the date of purchase, and where possible with the original packaging intact.
We reserve the right to ask you to demonstrate that you did not cause or create the fault in the product, and we may do this before providing you with directions how to return the product. We may also elect to return the product to the manufacturer’s repair agent to determine the nature of the problem prior to providing a refund or exchange. If we find at any time that the product does not have a problem, we may require you to pay our reasonable costs of returning the product.
We may choose to decline or reduce any refund to reflect any reduction in the value of any products, if we consider this has been caused by:
1. damage caused to any products by you or any other third party;
2. your misuse, modification, mishandling, operation or failure to maintain the products in accordance with the manufacturer's instructions; or
3. the products not being faulty or misdescribed as claimed.
If you are returning a product purchased online, please contact us and we will provide your with a free return label via email and return address details.
You can either print this label yourself or your local Australia Post LPO can print the label for you, simply show them the email on your phone and they can scan the attached barcode. Please enclose your product(s) with its original packaging and proof of purchase, and once we have received the product we will either exchange the product or provide a full refund including postage.
For more information on sending returns you can visit https://auspost.com.au/sending/returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
