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Sold and delivered by FRANCE AT HOME PTY LTD (ABN 65 635 859 059)
France At Home is an one of Australia’s largest importer and distributor of Supermarket and retail products imported from France. Based in Somerton, Victoria.
Family owned and operated, France At Home was founded to bring all the favourite products available from France and deliver them straight to your door.
Our products are sourced from a variety of suppliers, and in many cases direct from producers throughout France to make sure the best quality, and prices to all our client.
We manage a constant flow of shipments arriving from France on a regular basis, allowing us to constantly add to our ever-growing range of products while sourcing many different products for our retail and wholesale clients upon request.
France At Home’s range includes; LU, Amora, Teisseire, Haribo, Ducs de Gascogne, Bonne Maman, Faugier, Lutti, Daucy, Orangina, Oasis, Le Petit Marseillais, Mixa bebe and many more.
With 100’s of products available online, France At Home has fast become Australia’s largest Online French Supermarket and it is now quicker and easier to get your favourite products direct from France!
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We (France at Home) ship from our warehouse in Somerton, Victoria.
We aim to have orders processed and dispatched within 1 – 3 business days of receipt.
France at Home uses a variety of road courier networks for standard Australian deliveries including Couriers Please, Fastway, Direct Freight Express, Star Track and Australia Post depending on the destination. The delivery service will be chosen automatically. You may request a specific carrier, please note that additional charges may apply.
Once an order has been placed a confirmation email will be sent outlining the products and delivery details.
Once the order has been packed and ready to be picked up by our courier partners you will receive a tracking number and your order will be delivered within the approximate time frames stated below:
THE BELOW GUIDE IS AN ESTIMATE ONLY AND WE CAN NOT MAKE ANY GUARANTEES FOR DELIVERY TIMES STATED BY OUR 3RD PARTY LOGISTICS COMPANIES.
|
A GUIDE TO DELIVERY TIMES |
CITY METRO* |
OUTER AREAS* |
|
WITHIN SAME STATE |
||
|
Melbourne to Melbourne Metro |
1 to 2 Days* |
– |
|
Melbourne to a Victoria country location |
– |
2 to 6 Days* |
|
TO OTHER STATES |
||
|
Melbourne to Sydney and Adelaide |
1 to 3 Days* |
3 to 5 Days* |
|
Melbourne to Brisbane and Canberra |
2 to 4 Days* |
4 to 6 Days* |
|
Melbourne to Tasmania |
4 to 5 Days* |
5 to 8 Days* |
|
Melbourne to Perth |
4 to 7 Days* |
7 to 10 Days* |
|
Melbourne to Northern Territory |
– |
7 to 12 Days* |
*ESTIMATED DELIVERY BUSINESS DAYS after dispatch
(Please note that during busy/peak periods there may be delays to the times stated above in excess of 5 business days in addition to what is stated above)
If you are absent or otherwise unable to receive delivery, our courier will drop to a local collection point if available. You will then be advised by email, SMS or Card where to locally collect their item.
Otherwise a card will be left advising the order has been returned to the courier’s depot – you must contact the courier within the stated time frame and either collect your order from that depot or arrange a return delivery when signature acceptance is available.
Authority to Leave Terms & Conditions
By selecting ‘Yes’ France at Home 3rd party carriers will leave your parcel at your unattended premises in accordance with your instructions. Please note that if “Authority to leave” is given the carrier may leave the parcel at the front door or in a safe place without knocking.
You agree that the parcel is deemed received when left at your premises.
France at Home and contractors associated with the delivery do not accept responsibility for any loss or damage which results from this Authority to leave delivery method. You agree to release France at Home from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give France at Home’s carrier the Authority to leave your parcel, you will have to be at your premises for the delivery to occur, additional charges may apply to redeliver your parcel if no one is available to accept it.
If a product is received in a damaged condition or does not match what was described on our website, please contact us within 24 hours of receiving your goods and provide a brief description of the issue and a photo for verification.
You will be contacted regarding the best solution to the problem which may include a refund, dispatch of replacement products or alternative products.
If an order has been returned once an attempt to deliver has been made by our couriers, you will have the option to have the parcel redelivered (additional charges may apply) or have a refund applied to your account for the value of the products minus the shipping cost.
France at Home does not accept returns due to a change of mind.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
