Tedi's 3 Steps Dog Stairs with Nesting Bed for Bed Sofa Indoor Use
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Sold and delivered by FAMILAND PTY LTD (ABN 75 676 922 875).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
You may return an item for any reason up to 30 days from the date of purchase (terms and conditions may apply).
For any change of mind returns, the shipping charges will be paid by you.
Please note: Do not return any products before confirming with our customer service team. Cancelling your order while it is in transit is considered a return.
Buying online can be stressful because you can't see the product before you buy it. We back everything up with a one-year warranty* (from date of purchase) that covers
- Manufacturing defects and
- Unfitness for purpose.
The warranty does not cover damage caused by:
- Normal wear and tear,
- accidents, misuse, negligence, lack of maintenance, disasters, children, pets, etc,
- commercial use of non-commercial equipment (unless authorized by the manufacturer), or
- Modification by an unauthorized person.
Products returned under warranty may be replaced or refunded.
Please contact our customer service team and we will respond within 24 hours.
* Some products have longer warranties.
Your order will be shipped via Australia Post, Hunter Express, Direct Express, Armex or Allied Express depending on size and weight. Tracking information will be provided when your order is picked up.
Please ensure that you have entered a correct physical address during checkout.
Please allow 3-10 business days for delivery.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
