Dorsch Oven Air Fryer AF-100
Sold and delivered by HOMELIANCES TRADING PTY LTD (ABN 91 643 509 540).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
General Store Information
We fulfill our orders from our warehouses in Craigieburn and Epping.
Refund Policy
All our Electrical products are under 2 years warranty
If under warranty (Electrical), customer to ship product back to Dorsch Home AU for fixing, otherwise, Dorsch Home AU can send “free” the electrical spare part required.
All non-Electrical products have ONLY on-arrival warranty,
Once parcel is received, Open your parcel immediately & check everything inside.
All our shipments are insured in Australia.
If Damage on arrival, Dorsch Home AU will make sure that spare/replaced items are sent on their expenses.
In case of “on arrival” Damage, customer needs to:
Our parcels are insured for on-arrival damages ONLY for 1-DAY (24 hours from delivery date), if 1-DAY expires from delivery date, NO refund/return will be acceptable, it’s NOT insured.
We check all items before sending, however Damages can still occur in-Transit.
1. Damages can be only:
2. NOT-Considered as Damage:
In case abnormal functional damage shows up after 12 days, we look into case-by-case.
We had a lot of customers who received pots with lid crashed on arrival, Others received it with broken handle or got it broken after many months, we cover this for sure, as long as we have the spare part – (we always keeps lids, handles or other spares)
Dorsch Home AU will charge for transporting the spare (up to 9$ max) , or it can be shipped free with customer new order.
Right of withdrawal
In case of customer wishing to cancel or return, the customer is responsible to ship the products in safe manner and with the same received condition “new as received”
Dorsch Home AU will only refund product or order when product is returned to address 25 royal terrace Craigieburn 3064 and inspected.
Undoing part of the purchase:
If you exercise your right of withdrawal, we will refund all payments received from you, excluding delivery costs, without undue delay and in any case within 14 days from the date we have received notice of exercise of the right of withdrawal. We will make such payment using the same means of payment that you used for the original transaction.
Please note that we may withhold the refund until we have received the goods returned.
We will make such payment using the same means of payment that you used for the original transaction. In other words, you can check the item in the same way as if you tried it in a physical store, but you must not take it into actual use.
If the item has been tried in addition to what is described above, we consider it to be used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item’s commercial value. Possibly. Impairment of the item will be deducted from the refund.
We do not receive packages without delivery or packages sent by post.
Upon receipt of the item, the buyer is advised to check for any freight damage and number. Possibly. freight damage must be noted on the consignment note and via the Order History in your Account dashboard for complaints. Control of goods, including correct size, color, model, etc. should be made as soon as possible after receipt and before installation.
Refund of the purchase amount
If you regret your purchase, and order is not shipped, you will get all your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer).
If you regret your purchase, and order is already shipped, you have no later than 12 days from the day of the receipt your package that you want to cancel/return the order.
We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, & you must send us proof of return (tracking receipt/number/link).
These agreements cannot be undone:
Delivery of goods which are likely to deteriorate or become obsolete rapidly,
Delivery of sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery,
At Dorsch Home Australia, we strive to ensure customer satisfaction with our products. However, please note that returns for items that have been used or have exceeded the warranty period will not be accepted. Our warranty coverage applies only within the specified period from the date of purchase, and products must be in their original, unused condition to qualify for a return or exchange. If a product has been used or the warranty period has expired, we are unable to offer a refund, replacement, or repair. For any further inquiries regarding our return policy, please contact our customer service team.
Shipping Policy
Our fulfillment and shipping can experience potential delays due to a high volume of orders or postal service problems that are outside of your control during special holidays, widespread sale events, or acts of God.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is 2 to 12 business days, subject to states or if it's regional suburb.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any questions regarding your order, please contact us via the Order History in your Account dashboard with your name and order number, and we will look into it for you.
Spares (if available) shipping is on customer cost, we can include it in any order free of charge
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
