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Sold and delivered by COMMERCIAL KITCHEN STORE AUSTRALIA PTY LTD (ABN 52 682 982 387).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Welcome to Commercial Kitchen Store, your premier destination for professional-grade kitchen equipment and supplies. Specialising exclusively in commercial kitchens, we are committed to delivering products that empower chefs and restaurateurs to achieve exceptional culinary standards through quality and innovation.
Who Are We? Commercial Kitchen Store is a trusted name in the culinary world, specialising in top-tier commercial kitchen equipment and supplies. With a passion for the art of cooking, we have established ourselves as a leading provider of premium kitchen products designed to meet the demands of both professional and home kitchens.
Our team consists of industry experts and culinary enthusiasts who recognise the significance of dependable, high-performance kitchen tools. We are dedicated to providing top-tier commercial kitchen equipment, ensuring you have all the essentials to excel in your culinary pursuits.
Our Vision: At Commercial Kitchen Store, our vision is to lead as the premier destination for quality commercial kitchen equipment and supplies. We aim to ignite and nurture culinary creativity by providing products that embody innovation, durability, and superior performance. We envision a world where every commercial kitchen, from bustling restaurants to professional kitchens, is equipped with the finest tools to craft unforgettable meals.
Our Mission: Our mission is to provide exceptional kitchen products that enhance the cooking experience for professionals and enthusiasts alike. We strive to:
Thank you for choosing Commercial Kitchen Store. At Commercial Kitchen Store, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Before returning any items, please contact our return team to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Non-Refundable Items: Opened or used products.
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
At Commercial Kitchen Store, we strive to provide efficient and reliable delivery services to ensure your commercial kitchen equipment reaches you promptly and safely.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as your location. You can view the shipping cost for your order during the checkout process before making a payment.
Delivery Times
Delivery times vary depending on your location:
Please note that these times are estimates and may be subject to change due to unforeseen circumstances or external factors beyond our control.
Warranty Information & Service Requests
At Commercial Kitchen Store, we stand by the quality and durability of the products we sell. We provide comprehensive warranty and service options to ensure your commercial kitchen equipment continues to perform at its best. Please review the details below to understand our warranty policies and how to request service.
1. Warranty Overview
Most products purchased from Commercial Kitchen Store are covered by a manufacturer’s warranty. The warranty terms vary by product and manufacturer. Please refer to the product documentation or contact us for specific warranty details.
Standard Warranty: Typically covers parts and labour for defects in materials and workmanship under normal use.
Extended Warranty: Optional extended warranties may be available for purchase on select products to extend coverage beyond the standard warranty period.
Note: Warranty coverage begins from the date of purchase as indicated on your receipt or invoice.
2. Warranty Service Coverage
Under the manufacturer’s warranty, the following services are typically covered:
Repairs: Defects in materials and workmanship will be repaired or replaced at the manufacturer’s discretion.
Replacement: In the case that a repair is not feasible, the defective product may be replaced with the same or an equivalent model.
Exclusions: The warranty does not cover damage caused by misuse, abuse, unauthorized repairs, or modifications. Normal wear and tear, cosmetic damage, and consumable parts (e.g., filters, and belts) are also excluded.
3. How to Make a Warranty Service Request
If your product requires service under warranty, follow these steps to initiate a service request:
Contact Us: Get in touch with our Customer Service team to report the issue and receive a Warranty Service Request (WSR) number.
Provide Details: Be prepared to provide the following information:
4. Shipping Instructions for Warranty Returns
If your product needs to be shipped back for service or replacement, follow these instructions:
Note: For non-warranty returns, customers are responsible for shipping costs.
5. Out-of-Warranty Service
If your product is out of warranty or the issue is not covered by the warranty, we still offer repair services. Please contact us to discuss the service options and associated costs.
6. Manufacturer Contact Information
Some products may be serviced directly by the manufacturer. Below is the contact information for key manufacturers we work with:
Simco:
Federal Hospitality Equipment:
Hoshizaki
ICE (International Catering Equipment)
Bromic Refrigeration
F.S.M.
Moffat
Roband
Robot Coupe
Skope
Stoddart
Williams
For other brands, please refer to the product manual or contact us for assistance.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
