The Affordable Art Company
Terms & Conditions
Sold and delivered by The Affordable Art Company (ABN 13 470 895 112)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We offer a 7 day, change of mind, free return policy.
You may return your item within 7 days of receiving your product for a full refund.
Return shipping costs for returning an order are paid for by us.
If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it - completely undamaged and in it's original packaging.
There are certain situations where partial refunds are granted and we asses each matter on a case-by-case basis. Please still get in touch with us if 7 days has passed and you'd like to return your artwork.
To return your product, you should get in touch with us via Kogan Help Centre for next steps. Do NOT return a product to us without emailing us to ask where to send it first.
We can offer a replacement item if the item received is damaged in transit. We will send the same item to replace the damaged one. Please contact us via Kogan Help Centre.
Preparation of orders before dispatch takes 2-3 days. We ship via Australia Post exclusively, typically taking 1 - 5 working days for your product to arrive. Shipping estimates are on top of the preparation time. In total, your order will arrive 3-8 working days after you place your order, depending on your state.
Orders are sent from Melbourne, Victoria.
If your order has still not arrived within 10 working days after your order and your tracking number is showing no recent progress, please get in touch with us via Kogan Help Centre.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.