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Sold and delivered by AACS STORE PTY LTD (ABN 89 646 498 080)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
At ACCS STORE, we pride ourselves on offering a diverse range of high-quality products. Our mission is to deliver an outstanding shopping experience for our customers. Beyond just delivering exceptional products, we prioritize unparalleled service. Our team is dedicated to attentive customer care and swift order processing, ensuring that your shopping journey is seamless and enjoyable.
We continuously expand our product lines to bring you fresh choices and continuously optimize our services to meet your diverse shopping needs. Whether it's everyday essentials or special occasion surprises, ACCS STORE aims to be your go-to destination.
If you find yourself dissatisfied with your purchase, we offer the option to exchange the product or receive a refund for the purchase price. Please note that applicable freight fees will be deducted from your refund. All items must be returned in the exact condition as received.
Buyers are responsible for return shipping fees, which are non-refundable.
For faulty items, we will refund your return postage up to the original cost incurred to send the item to you. Express or Registered post costs on returns are not reimbursed unless agreed upon beforehand.
For any warranty claims, please direct your inquiries to our Customer Service team. To initiate a claim, kindly contact us and provide the following:
Details outlining the defect or damage for which you are making a warranty claim.
If applicable, photographic evidence illustrating the defect or damage.
Your invoice with the order number and any additional proof of purchase.
Any other pertinent details necessary to process your claim.
In cases where goods arrive damaged or defective, it is imperative to furnish photographic evidence of the damage before receiving a repair, replacement, or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.