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FAQ

Can Matt Blatt help me with decorating my home?

We'd love to! We understand that decorating your home can be daunting task but our interior designers would love nothing more than helping you style rooms you'll love for years to come. Visit one of our showrooms or contact our customer service team at info@mattblatt.com.au to find out how you can engage one of our experts to assist you.

 
Can I view your products in person?

Yes, of course. We have 10 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Find your nearest store here. Please note that it is not always possible to have every item on display in each showroom, if there is particular product that you are interested in feel free to contact our customer serivce team or your local showroom to find out if it is on display.

 
Do your products come assembled?

Unless otherwise stated, Matt Blatt furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call our customer service line on 1300 628 825 if you require additional information regarding specific item assembly.


We do offer a premium assembly service for metro areas. A Matt Blatt representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 1300 628 825 or at info@mattblatt.com.au for a quote.


Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

 
What is the Matt Blatt warranty?

Matt Blatt provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.


This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.


Matt Blatt lighting is wired according to Australian electrical standards and may not be in line with the standards of other countries. As such, Matt Blatt is not responsible for any compliance issues or problems that may occur with lights that are taken outside of Australia.

 
What payment methods can I use?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express) and Paypal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by Matt Blatt.

 
Will my payment details be secure?

When purchasing from Matt Blatt your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at support@mattblatt.com.au

 
Does Matt Blatt offer payment free terms?

Yes, we are pleased to be offering our clients interest free finance. We provide approved applicants with 12 months interest free on all orders $1000 and over. This offer is only available on purchases made in store, for more information please see our friendly showroom staff.

 
How can I use a gift certificate?

All Matt Blatt gift certificates are redeemable for merchandise only. Physical gift certificates purchased in store can only be redeem in store, and digital gift certificates purchased from the online store can only be redeemed online.

 
What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.
 
How do I see my order information once I've placed my order?
A confirmation email with your order information and invoice will be sent to the email address provided at checkout. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.
 
Can I change or cancel my order after I've placed it?
If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 1300 628 825 or via email info@mattblatt.com.au
 
Where does Matt Blatt ship to?
We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally at this time. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park – NSW warehouse.
 
When can I expect my order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

  • NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
  • Perth and Adelaide between 5 and 12 business days.
  • Non-metro areas (including Hobart and Cains) between 12 and 18 business days.

For special requirements, please contact our customer service team on 1300 628 825.

 
Can I pick up my order?

Any order can be collected from our Sydney Regents Park warehouse and, of course, at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.


Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged when you make your purchase in-store or online through our store pick up option at checkout. Not all showrooms can accommodate large or bulky goods for pick-up at this time.

 
Can I get someone to assemble my furniture for me?

While all of our products include simple step by step instructions on how to assemble we do offer a premium assembly service for metro areas. A Matt Blatt representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 1300 628 825 or at info@mattblatt.com.au for a quote.


Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

 
Do I need to be at home to accept my delivery?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.We are unable to accept any responsibility for your order once delivered if you select this option. If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.

 
How much is delivery?

On the item listing page, under the 'Delivery Info' section there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 1300 628 825 to obtain a price for delivery.


All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible. All shipping costs are inclusive of insurance. 


You may pickup your order free of charge from our Regents Park (NSW) warehouse. You also have the opportunity to have your order transferred to one of our showrooms for pickup. Please note: Due to OH&S requirements, this service is available for non-bulky items only.

 
What is your delivery policy?

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

 
Can I return my order if I change my mind?

Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting and custom orders. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Once we receive the returned products, we will issue your refund within 72 hours. Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

Please download the following Returns Form and attach to each box being returned: Returns Form.pdf 

Unwanted items must be returned to the following address in full original packaging:

Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
Regents Park, NSW, 2143 (first driveway past the Australia Post building)

 
How long do I have to return my order?
Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order.
 
How long does it take to process my return?
Provided all the return conditions are met, we will issue your refund within 72 hours of receiving your returned item/s.
 
Need Help with your order?

Our friendly staff is here to help, please feel free to call us or email us your enquiry.

In the meantime, perhaps you’ll find what you’re looking for on our FAQ page

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