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FAQ

Can Matt Blatt help me with decorating my home?

We'd love to! We understand that decorating your home can be daunting task but our interior designers would love nothing more than helping you style rooms you'll love for years to come. Visit one of our showrooms or contact our customer service team at info@mattblatt.com.au to find out how you can engage one of our experts to assist you.

 
Can I view your products in person?

Most of them – yes.  We have 12 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Find your nearest store here. Please note that it is not always possible to have every item on display in each showroom, so if there is particular product that you are interested in feel free to contact our Customer Service team on 1300 628 825 or your local showroom to find out if it is on display.

Products marked ‘online only’ cannot be viewed in our showrooms. These items will be delivered directly to your door from the supplier.

 
Do your products come assembled?

Unless it says so in the product’s online info – our furniture doesn’t come pre-assembled - BUT we do provide simple step-by-step assembly instructions so you can start using your new bit of Blatt in no time. Need specific assembly info? We’re happy to help, just give our Customer Service crew a call on 1300 628 825.

 
What is the Matt Blatt warranty?

For products bought in Australia, we offer a 12-month warranty which starts from the date you receive your item/s.

This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law) and provides benefits in addition to consumer rights and remedies under Australian Consumer Law.

Our warranty covers the replacement or repair of any product with a manufacturing or material defect not caused by normal wear or tear, and which isn’t a natural characteristic of the material used. Our warranty is non-transferable and doesn’t apply if you’ve altered your goods in any way.

If a replacement is required following a warranty claim, replacement goods can only be shipped to Australian addresses.

Matt Blatt’s lighting products are wired according to Australian electrical standards, and we take no responsibility for compliance issues or problems which occur with lights taken outside Australia.

Got a warranty claim? Simply fill in this online warranty claim form to get the ball rolling and we’ll be in touch ASAP to sort it out for you. VIEW FORM ›

 
What payment methods can I use?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express) and Paypal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by Matt Blatt.

 
Will my payment details be secure?

When purchasing from Matt Blatt your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at support@mattblatt.com.au

 
Does Matt Blatt offer payment free terms?

Yes, we are pleased to be offering our clients interest free finance. We provide approved applicants with 12 months interest free on all orders $1000 and over. This offer is only available on purchases made in store, for more information please see our friendly showroom staff.

 
How can I use a gift certificate?

All Matt Blatt gift certificates are redeemable for merchandise only. Physical gift certificates purchased in store can only be redeem in store, and digital gift certificates purchased from the online store can only be redeemed online.

 
What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

 
How do I see my order information once I've placed my order?
A confirmation email with your order information and invoice will be sent to the email address provided at checkout. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.
 
Can I change or cancel my order after I've placed it?

Changed your mind? Messed up your order? If you want to cancel or change your order once you’ve completed your transaction, get in touch with our Customer Service team ASAP on 1300 628 825 or email info@mattblatt.com.au and we’ll do our best to help.

Please note that if you’ve changed your mind or need to cancel an ‘online only’ product BEFORE it’s been despatched, you’ll receive a full refund. Please contact Customer Service on 1300 628 825 to promptly cancel an order – the sooner the better. If your ‘online only’ product has already been sent out by a third-party supplier, we won’t be able to cancel or refund your order.

 
Where does Matt Blatt ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally at this time. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park (NSW).

 
When can I expect my order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

  • NSW metro areas between 3 and 10 business days.
  • VIC, QLD and ACT metro areas between 5 and 10 business days.
  • Perth and Adelaide between 5 and 12 business days.
  • Non-metro areas (including Hobart and Cairns) between 12 and 18 business days.

For special requirements, please contact our customer service team on 1300 628 825.

 
Can I pick up my order?

Most products can be collected FREE from either our Regents Park warehouse in Sydney, or our Nunawading showroom in Melbourne – just select ‘Warehouse Pick Up’ when checking out online - or arrange it in-store when you purchase.

 

Some smaller items can be transferred to your local showroom for collection. Ask your showroom consultant whether this option is available; or look for the ‘Store Pick Up’ option once you’ve selected ‘Pick Up’ when checking out online.

 

The lead time will vary depending whether or not your item’s in stock, and we’ll get in touch via email or SMS to let you know when your product’s ready for collection (so wait to hear from us before you hop in your ute and rush out to bring home your bit of Blatt…)

 

‘Online only’ products cannot be collected – these will be delivered to your door (yay!) by a third-party supplier.

 
Can someone assemble my product for me?

Really don’t want to DIY? You may be in luck. We offer a premium assembly service (unpack, assembly & rubbish removal) in metro areas in Sydney, Melbourne, Brisbane, the Gold Coast, Adelaide and Canberra. Please call our Customer Service team on 1300 628 825 or email info@mattblatt.com.au for a quote (and remember that once goods are assembled with packing removed, we can’t accept returns for ‘change of mind’).

 
Do I need to be at home to accept my delivery?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.

 
How much is delivery?

On the item listing page, under the 'Delivery Info' section there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 1300 628 825 to obtain a price for delivery.

 

All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3-man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible. All shipping costs are inclusive of insurance. 

 

Depending on which product(s) you’ve purchased, you may be able to pick up your order free of charge from either our Regents Park (NSW) or Blackburn (VIC) showroom. You also have the opportunity to have your order transferred to one of our showrooms for pickup. Please note: Due to OH&S requirements, this service is available for non-bulky items only.

 

Products marked ‘online only’ cannot be picked up from our showrooms or warehouses. These products will be delivered directly to your door from the supplier.  

 
What is your Bulky Goods Delivery Policy?

For exceptionally bulky goods, such as marble or concrete dining tables, we believe your purchase deserves a special degree of handling and care and will be delivered by furniture removal specialists directly to you.

 Due OH&S restrictions and the significant weight of these products, we’re only able to deliver it to the front door – or just inside – of ground floor premises, or to load it into a suitable lift with easy ground floor access.

 Please note we’re unable to carry this product up a steep driveway, up or down stairs or to carry it if there’s no parking at the front of your premises. In these circumstances, alternative arrangements will need to be made at your own expense. 

 
What is your delivery policy?

Non-bulky goods (can be lifted by one person)

We deliver non-bulky goods to your front door. Keep an eye out for track and trace communications via email and/or SMS to follow your product from store to door. This service does not include unpacking or rubbish removal.

Bulky goods (require two-person lift)

Bulky goods require special handling, so we use professional furniture removalists to hand load and unload your product/s into your space for you. Due to OH&S restrictions and the significant weight of these products, we are unable to deliver these products up more than one flight of stairs should there be no lift access. Our delivery partner will also call you directly to arrange a suitable delivery time. This service does not include unpacking or rubbish removal.

For deliveries with difficult access, please call our Customer Service crew on 1300 628 825 or email info@mattblatt.com.au for a quote.

Premium delivery service

Fancy a premium delivery service – personalised delivery, communication, unpacking and assembly? Call our Customer Service team on 1300 628 825 or email info@mattblatt.com.au for a quote. Our premium delivery service is only available in metro areas.

 
Can I return my order if I change my mind?

Changed your mind? No drama. Unless you’ve purchased an ‘online only’ product, or you’ve already assembled your item and removed the packaging, we’re happy to offer you a STORE CREDIT to the value of your original purchase (less freight) so you can choose something you LOVE instead. Just give our Customer Service crew a call on 1300 628 825 or email info@mattblatt.com.au and we’ll let you know what to do next.

Once a ‘change of mind’ return’s been approved, please note your original item/s will need to be returned to our Sydney warehouse in original packaging. 

Unfortunately, we’re unable to issue REFUNDS for ‘change of mind’ returns.

‘Change of mind’ returns are not available for electrical goods, special orders, custom orders, floor stock and products shipped overseas.

 
Can I return/refund an ‘online only’ product?

So you’ve bought an ‘online only’ item and changed your mind? If you act quickly and cancel your order BEFORE it’s been despatched, we can offer a full refund…just call Customer Service urgently on 1300 628 825 to promptly cancel your order.

Unfortunately, we’re unable to cancel or refund ‘online only’ products which have already been despatched, since they’re stocked and sent out by third-party suppliers.

 
How long do I have to return my order?

Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order.

 
How long does it take to process my return?

Provided all the return conditions are met, we will issue your store credit within 72 hours of receiving your returned item/s.

 
Your consumer rights

All goods you buy come with guarantees which can’t be excluded under Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a guarantee under Australian Consumer Law, please contact Customer Service ASAP on 1300 628 825 or email info@mattblatt.com.au so we can take action.

 
Need Help with your order?

Our friendly staff is here to help, please feel free to call us or email us your enquiry.

In the meantime, perhaps you’ll find what you’re looking for on our FAQ page