Testimonials

Great thanks, great customer service, rare these days!

-Jeannie Doherty

Now Ellee that is absolutely outstanding service. If we could afford it we'd fit the entire office out with your lovely replicas!

Kind regards,
Paul

Dear Lorena and staff at Matt Blatt

I just wanted to thank you ever so much for the beaut saffron mirror I put into my 45 sq m shoe box house.  Although it was unavailable you guys went out of your way to get me one.  I am simply so overwhelmed that I cried when I went to pick it up.  Even now I am teary thinking that you guys did your best to assist someone with cancer...and knowing how important it is to keep that spirit up.

Seeing it in my house really cheers me up immensely, and I regret not knowing about your establishment big time, as I could have done with many items, eg. corbusier seating.. messed that one up...but next time.  If there is a next time, that is!

But thanks again to you Lorena, magic happened.

Happy Christmas to you and your entire staff.

Hugs

Hi Melanie

Just had to let you know how happy I am with my Karizona dining table and fibreglass chairs!   They look fantastic together and fit perfectly in the space I needed them for. 

Also to let you know that Peter did not actually deliver.  It was a guy name Alex with his sidekick.  He said that he would assemble for me but could not take the rubbish away.  I told him they were supposed to remove the rubbish, and he did so without arguing.  They were both very helpful and nice guys.  Thanks again Mel. 

PS:  We are now ready for our hen's night on Saturday.  So happy.

Poppy 

 Hi Deborah,

Thanks Sarah,

Ok thank you! Just let me know as soon as they get in!

Also just wanted to say that the quality of the products of Matt Blatt are amazing thank you!

Keep making quality gear!

Regards,
BEN 

Thanks Natalie.

What great service.  Well done!!!

 Kind Regards,

 Michael Wise | Barrister at Law 

Thanks Sarah

Also just wanted to note whoever delivered the replica egg chair for us a few months ago was excellent – they unpacked and checked for damage etc, couldn’t have been happier if you wanted some customer feedback.

Regards

Stacey 

Collins Real Estate 

 I am writing to formally thank Crystal for her excellent help in sourcing a spare part for our lovely replica Eames ottoman. I have been trying to source this for several weeks and Crystal was able to source it pronto! Her level of service was outstanding.

 
Thanks

Best regards,

Cathy 

Thank you so much for the quick turn around of my order – my chairs arrived on Thursday and I unpacked them straight away…and my daughter and her friend have turned the box into a multi-story castle complete with drawbridge.

Thanks again,

Regards Karen

Hi Sarah, 

I have received the replacement light you arranged and just wanted to drop you a quick note to compliment you on the high level of customer service I received from both yourself and Michelle. 

These days prompt and cheerful service can be hard to come by, and I was pleasantly suprised by the attitude and initiative from Matt Blatt staff and was also very pleased with the products delivered! 

Well done on a great job - I will have no problem recommending you to my friends and family in the future. 

Have a great day. Thanks, Lucie

The following contact request has been filled out from the website:

Ellee you are too good. 

I will get back to you, furniture is by no means my strong point and as a result I need people like you. 

I am using it as a work table for teaching kids but i want my whole setup to be uber cool (i run a very high end tuition service for high school kids).

Thanks for making my dream more of a reality than i could have made it. 

Harold

Hi Lorena,

I received my ottoman this morning at 9 am. Thank you it is lovely. I wanted to say (as the former State Customer Service Manager for the TNT Group and Australian Air Express) how impressed I was with yoru freight company. The item was picked up late Tuesday afternoon (tracked all the way) and delivered early today Friday morning. Impressive. The delivery driver was also very nice.

Thanks again.

Karen Sillars

Hi Adam,

Following the recent service I received from Michelle Joh, I requested your name.

On purchasing some pendent lights from Matt Blatt I had some issues with the lights and exchanging them for different lights.

Michelle was outstanding in dealing with all my emails and extremely customer focused and professional in her dealings with me.

I would like to thank Michelle for her excellent service.

I have let family and friends know of the great service I received from Matt Blatt and will be buying more products as a result.

Thanks,

Claude

OMG I want to go shopping there,,,,,,how did you find it..

I love those chairs ...but maybe if I have a real dining room I should have more comfy formal chairs......or not !

Hi Ellee

Thanks very much, most particularly for the prompt action, which is very impressive, and unusual these days!

Can you please ensure that the delivery guys contact my wife before delivery, so we can make sure some-one is home.

Again, thanks for your help, it’s been most appreciated.

Cheers
Mike

Hi Melanie

Thank you so much for all your help with my order - your service has been impeccable and I very much appreciate the effort you have gone to!

I will let you know closer to the date when I can move in to the new apartment.

Cheers
Lisa

I ordered the pug clock on Monday and was thrilled to receive it by Wednesday, thank you I love it and it will be proudly displayed in my home. Regards kathy

Hi Michelle

Thanks – that is outstanding service!

I will definitely be purchasing more from Matt Blatt – had a look last night, already have a coffee table in mind.

Thanks again for your excellent service – I will be writing a formal thank you letter to Matt Blatt over the weekend.

Kind regards
Claude

Dear Lisa,

Wanting to say a big Thank you for the new replacement of the ghost chair,

The new chair is perfect and I appreciate very much your no questions asked and quick fix of the problem,

Many Thanks

Kelly

Hi Lorena

I just wanted to say a HUGE THANK YOU for your brilliant customer service.

I just received our “sunshine deer head” – don’t worry she has come to a safe and happy home!

Have a fab day

Cheers

Jen

Hi Laura,

I just would like to inform you that I have found my iphone. After searching my friend's car five times..we finally found it. 

Thank you for being so helpful yesterday. Please send my regards to the other staff who were also really helpful.

Have a great day. =)

Kind regards,
Paulina

Melanie, 

Thank you for your help with this today and in the store on Saturday. Your service was excellent. 

Have a good week. 

Thank you 

I received the table today and was impressed with the care with which

It had been packed. Plus I'm thrilled with the table .

Kind regards,
David

Dear Sir/Madam,

I wish to thank you for your excellent website and excellent service.  We received our order today and it seems everything is ok.  We are currently in between houses at the moment so we won’t open them up fully until another few weeks but the colour etc is exactly what we wanted.

Thank you very much.
Tracie & Ryan

Hi Lorena,

You are fantastic! Thanks so much for having such great customer skills! If there is no one in the office please tell the driver to leave outside the door. Thanks Nora

Sent from my iPhone

Hi Marcella

I would like to thank you for processing my order so very quickly.

It is so nice to have this type of service and attention and you have made my online shopping experience so very easy.

Thanks again and have a great day.

Cheers

Thank you for sending my order so promptly.  I can’t believe it’s already here (in Brisbane) and I’m sitting on it!

Absolutely brilliant service and thank you again,

Barb

Hi Reichelle

Just a note to let you know that we received the chair. I also want to let you know how much we appreciate the excellent customer service, and be assured you have a loyal Matt Blatt customer.

Kind regards

David Stanley

My chairs arrived yesterday and I am absolutely delighted with them. Thank you.

Andrea

 One of our happy customers enjoying his new Replica Poul Henningsen PH3/2 table lamp.

Hi Lorena,

I just want to say thank you. 

My order was delivered this morning.   You have made my experience with Matt Blatt a very good one. 

Cheers,

Clarence

To Whom It May Concern I just wanted to pass on my sincere thanks and gratitude to see an Australian company caring and delivering great service. I recently ordered a budget priced stool, ovbiously not the top end of your products and it has arrived, in great condition and well ahead of schedule this afternoon. The ease of transaction, the price, the great service ensures that I will be returning as a consumer, but also highly recommending this business to others. Thankyou once again. Regards Robbie Smith

Dear Reichelle,

No sooner had I received this email that I saw a delivery vehicle outside my front gate. What amazing service - after being told 3-5 working days for delivery, I had the goods set up in my kids bedrooms 24 hrs later. Thank you and your sales people in Melbourne for great service


Kind regards
Lisa

Hi, I am just sending a quick comment of your staff at the Brisbane show room. The woman there was articulate, friendly, had a broad product knowledge that was second to none. I will be returning. Regards Andrew 

Hi Michelle

Thank you so much for replacing the stand.  I am impressed that you have such a high level of customer service.  Following your response, I will definitely be a return customer, and in addition, will telling friends and acquaintances to take a look at your store.

Warm regards

Carmen

Hi!

I recently purchased two office chairs from your company via the website, sight unseen.  Very impressed with the process.  Delivery was on same day as dispatch, very smooth process.

Let me tell you these chairs exceeded my expectations in terms of affordability and comfort.  I am VERY happy with my purchase.

I would like to report though that the advertised product and the delivered product were different.

The advertised product H-8369F-1 (White) is shown on your website as having a white seat base, but the delivered product has a black seat base.

I’m very happy with the product and would not consider returning it, however I would suggest that if the product should, in fact, have a black seat base, that the image on the website depicting the chair should be modified to indicate the accurate colour.  Maybe this was just a packing issue but both chairs with the same colour identifier and same product code both contained the black seat base.

Many thanks for a great product, I’m sure I will get many years out of these chairs!

Kind regards

Bruce

Order number ref MB021813

Just received 4 galvanized 65cm tolix repro. stools 2 days after ordering! They look amazing and the kids and I are sitting on them right now enjoying our lunch. Thanks for great service! NO NEED TO REPLY

Dear Joel!

All I can say is a million thanks. Your help is very much appreciated and I can only hope that you are part of the company, because I will be both be coming back myself and recommending you to others for exceptional service.


Best regards

Magnus G. Bjornsson
sivil arkitekt MNAL/FAI

Hi Chris,

Thank you – Very kind of you to say.

Am over the moon I get to enjoy my pieces while I take some time off from work.

Have yourself a very Merry Christmas too and a very exciting New Year.

Thanks for being a stand out salesman and once again, thanks for all your chasing up, and overall incredible customer service.

Will recommend you and Matt Blatt to anyone and everyone!

Actually, I saw a side table I think would be pretty cool in my place, you may not have heard the last of me yet...

Til next time –
Cheers

Good afternoon

Just want to say thank you for the excellent assistance we received yesterday when buying stools etc at the showroom. Steph and the other ladies were very quick, well informed, helpful and happy.

Thank you

Jeanne-Claude

Hi Deborah,

Thanks for listening to me on the phone before. I look forward to receiving the ottoman soon.

And once again, please pass on my thanks to Chris for his wonderfully patient assistance.

Yours sincerely,

Hi Lisa

Please find attached the remittance from our client. Thankyou for all of your help you are an absolute and total star !!

At this time of year when things are so busy you have really come through for our client.

Ten out Ten Lisa.
Rod

Good afternoon Reichelle,
 
Just a quick email to say I have received the second sculpture that is listed on the below shipping invoice and how wonderful Matt Blatt has been to deal with. Thank you very much for re shipping the sculpture out, it is Chrsitmas gift for someone that will really appreciate it.
In the new Year I will be re decorating my home and after this experience will be purchasing everything I need from Matt Blatt.
 
I hope you have a wonderful Christmas and new Year, thanks again,
Vangie   

QUESTION:

Hi,

Question on pictures on your website, why do you show the original and not your own replica ? That would allow me to really see what I'm about to buy.

Reason for asking is a hilariously bad copy of the rabbit lamp I saw on Youtube, not yours though.

I have noticed some nice products on your website but need a little more assurance.

Thanks, Tim

ANSWER:

Hi Tim,

Thank you for your email.

We are flattered to know that you believe the photos on our website are those of the original.

In fact, every photo on our website was taken in our photo studio at our Leichhardt showroom by our in house photographer.

If there is anything else I can help you with just let me know.

Kind regards,

Adam

Staff member Reichelle having a tea party with her friends.

Testimonial for the website with chocolates given as a thank you!

Dear Georgi,

You are too brilliant!

Thank you for your help and for going the extra mile to get me my side tables.

Thank you so much George,

Fred                

Thank you very much Adam.

I received one delivery of 2 chairs.

This is the 2nd time I have ordered through you and I must say I am incredibley impressed with your easy ordering and prompt delivery service.

I look forward to doing business with Matt Blatt in the future.

Tracey

Hi Lisa and Deborah

Thank you for your excellent and speedy customer service. My lovely replica Hans Wegner elbow and round chairs were delivered yesterday by Peter, who was just brillant.

The chairs look so stylish even with my old table - they will really complement my new table when it arrives.

Best regards,

Claire

Hi,

Thank you for the order we have received this morning and so far pleased with our purchase.

Would like to say that the whole process was easy and speedy.

Regards

Dear staff at Matt Blatt,

My fantastic light has arrived and I'm thrilled!

Many thanks for the fantastic service and prompt delivery.

Kind regards