Assembly
Unless otherwise stated, Matt Blatt furniture does not come pre
assembled. All our products include simple step by step instructions on
how to assemble. Please call our customer service line on 1300 628 825
if you require information regarding specific item assembly.
Payment Method
We accept the following methods of payment: Credit Card (Visa, MasterCard and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment.
All payments are in AUD.
Return Policy
We provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:
Matt Blatt
Block E, 29 Rose Crescent
Regents Park, NSW, 2143
Please download the following Returns Form and attach to each box being returned:
Return Form.pdf
Once we receive the returned products, we will issue your refund within 72 hours.
Pickups
Please be assured you will be contacted once your order has been processed and your items are ready for pick up. Pickups from our Regents Park warehouse are available between
10:00am-3:00pm Monday-Thursday and 10:00am-1:00pm Friday.
We do not carry stock at our Leichhardt showroom. As such, pickups from our Leichhardt showroom must be pre-booked and are available between
9:00am-4:30pm Monday-Friday.
For urgent or immediate pickups please contact our Sydney head office on
02 9572 8877 prior to visiting our Regents Park warehouse or Leichhardt
showroom. Our customer service phone line opening hours are
8:00am-5:00pm Monday-Friday and is closed on weekends.
Pickups are not available from our Paddington, Richmond, South Yarra or Virginia showrooms.
Shipping and Handling
Where does Matt Blatt deliver?
Matt Blatt Furniture delivers Australia- wide. Unfortunately, we do not offer International shipping at this time.
How much will delivery cost?
Our delivery charges are based upon your location and weight. For your convenience, we have included a freight calculator on our website. Alternatively, you can call our Customer Service Team to assist you with any enquiries.
When will you despatch my purchase?
Goods that are in stock are generally despatched within 5 business days from receipt of payment.
When will my items arrive?
Sydney, Brisbane, Melbourne – 1-3 business days
SA and Perth – 3-5 business days
Tasmania and rural areas – 7-9 business days
Delivery dates are estimates only, we will try our best to deliver your items as quickly as possible however, we are not liable for shipment/delivery delays by our contracted couriers.
Will I have help to take my goods inside my home/business?
For non-bulky/non-fragile goods, delivery is kerbside; that is to your front door only. See below for bulky/fragile goods that require extra assistance.
What if my items are bulky and/or fragile?
All bulky and/or fragile furniture will be despatched from our Sydney warehouse within 5 business days from receipt of payment. After despatch, shipping time to most capital cities is 3-4 business days.
These orders will be delivered by our professional furniture removalists who provide a premium delivery service. Your goods will be carefully placed in your home or office for you. This service does not include unpacking, rubbish removal or moving of old furniture.
Please note: Deliveries to Tasmania and rural areas may take up to 3 weeks.
Will I be contacted prior to delivery?
Yes, you will be contacted either via email or phone call to advise of an estimated time of arrival. If you need further assistance, please contact our Customer Service team.
What if I have difficult access?
You are responsible for advising us if you have restricted access for delivery.
Do I have to be home to accept delivery?
Unless specified otherwise, someone will need to sign for delivery. For specific instructions please contact our Customer Service Team.
What if I can’t accept delivery on a pre-arranged date?
If for any reason, you are not present on a pre-arranged delivery date please contact Customer Service immediately for alternative arrangements. Cancellation fees may apply.
What if I need to delay my delivery date?
Please contact the Customer Service Team no more than 24 hours prior to the expected delivery date. Late cancellations may incur additional charges.
Can I change my order once it has been placed?
You are able to change your order within 24 hours after order is placed. Any changes made after this period may incur additional charges.
Can I pick up my items?
Yes. Our warehouse is located in Sydney at Regents Park.
Pick up times: Monday – Thursday 10:30am- 3pm and Friday 9:30am – 12pm
Insurance
All shipping costs are inclusive of insurance.
Warranty
All furniture has a 12 month warranty, unless otherwise stated.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information! If such mistakes occur, we reserve the right to correct them. We apologize in advance for any inconvenience this may cause.
Matt Blatt reserve the right to change the units available for the Daily Deal promotion at any time throughout the duration of the promotion.
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