Assembly
Unless otherwise stated, Matt Blatt furniture does not come
pre-assembled. All our products include simple step by step instructions on how
to assemble. Please call our customer service line on 1300 628 825 if you
require information regarding specific item assembly.
Payment Method
We accept the following methods of payment:
Credit Card (Visa, MasterCard, American Express and Bankcard only), direct
deposit into our bank account, money order, personal or business cheque. All
cheque payments require 5 days to clear prior to shipment.
All payments are in AUD.
Return and Refund Policy
We at Matt Blatt provide an unconditional return policy on any item excluding
lighting. If for any reason whatsoever you are not satisfied, please return
in original, unmarked condition and packaging within 7 days for a full refund
less freight.
Prior to returning
your product, please email to sales@mattblatt.com.au or call our customer service
centre on 1300 628 825. Our customer service team will provide you
with all relevant information and steps to proceed with the return. Please do
not attempt to return any goods before speaking to our team.
Unwanted items must be returned to the following address and must be
accompanied by a return from which can be downloaded here:
Return Form.pdf
Matt Blatt
19 Rose Crescent (first driveway past the Australia Post building)
Regents Park, NSW, 2143
We do not accept returns due to
change of mind purchases on lighting products. Products that have been
ordered specifically for a customer, from a supplier cannot be returned due to
change of mind.
Consumer guarantees apply under the Australian Consumer Law. Nothing in
these Terms and Conditions excludes the application of those guarantees. For
more information about your rights as a consumer, see the Australian Consumer
Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect,
we will provide a repair or offer you a replacement or a refund. If a Product
has a major defect, you are entitled to:
- reject
the goods and receive a refund
- reject
the goods and receive an identical replacement, or one of similar value if
reasonably available, or
- keep
the goods and receive compensation for the drop in value caused by the
problem.
Damage or Faulty
Returns
You have 7 days
from the time of receiving your order to notify us in the unlikely event that
your item arrives damaged or faulty. Please send an email tosales@mattblatt.com.au or call our
customer service team on 1300 628 825.
You may be required
to fill in a return form and/or send photos of the damage or fault for further
assessment by our quality control team. Once assessed and approved by our
specialists, our customer service team will contact you to process a refund,
credit note or organise a replacement item. Please do not return the items
before speaking our customer service teams.
We will not refund
or replace a product where in our reasonable opinion the product has become of
unacceptable quality due to fair wear and tear, misuse, failure to use in
accordance with manufacturer's instructions, using it in an abnormal way,
failure to take reasonable care or use in a high traffic or commercial
space.
Pickups
Please be assured you will be contacted once your
order has been processed and your items are ready for pick up. Pickups
from our Regents Park warehouse are available between 8:30am-3:30pm Monday to
Thursday and 8:30am-1:00pm Friday.
We do not carry stock at our Leichhardt, Richmond or Newstead showrooms. As
such, pickups from these showrooms must be pre-booked and are available between
10:00am to 5:00pm Monday to Friday and 10am to 4pm on Saturday. For urgent or
immediate pickups please contact our Sydney head office on 02 9572 8877 prior
to visiting our Regents Park warehouse or showrooms. Our customer service phone
line opening hours are 8:00am to 5:00pm Monday to Friday and 10am to 4pm on
Saturday.
Pickups are not available from our Paddington
and South Yarra showrooms.
Shipping and Handling
1)Delivery Time and Areas
2)When can I expect my order?
3)How can I track my order?
4)What time of the day will my order be delivered?
5)Can I pick my order up?
6)Signature on Delivery
7)I will not be home
8)How are delivery charges calculated?
9)What if I need to return my delivery?
10)Will I have help to take the goods inside my home or business?
Delivery Times and
Areas
We deliver throughout Australia and unfortunately, we are unable to ship
overseas. Our policy is to keep you informed. Once your order has been prepared
for shipment and ships, you will be notified by one or more of the following
ways: email to your nominated email address, by telephone and/or by SMS.
We ship throughout Australia and we
ship orders of various sizes and fragility. To meet these requirements we use a
variety of professional carriers. Your location and order size will
impact on the speediness we can get your order to you.
When can I expect
my Order?
Please allow the following times, as a general guide:
Sydney metropolitan within 3 working days for small deliveries.
Sydney metropolitan within 5 working days for medium and large deliveries.
For most other metropolitan areas please allow between 3 and 10 working days
depending on the size and complexity of your order.
For remote locations please allow between 10 and 15 working days depending on
the size and complexity of your order.
If for any reason we are unable to
despatch your order we will notify you within 2 business days.
How Can I Track my
Order?
Small orders can be tracked by using the consignment information that
will be sent to your email address and mobile phone, together with the link to
the appropriate carrier we are using.
For larger orders that require a high level of co-ordination, you will be
called in the days leading up to your order being delivered. Our professional
furniture removalists will synchronise a delivery time and date.
What Time of the
Day will my Order be Delivered?
Deliveries are normally made between 8am and 5pm. For larger orders
you will called to synchronise a more precise delivery time.
Can I Pick my Order
Up?
Any order can be collected from our Sydney Regents Park location and, of
course, at no charge.
Regents Park:
Warehouse and Distribution Centre
19 Rose Crescent
(first driveway past the Australia Post building)
Regents Park NSW 2143
Pick-up is available Monday to Thursday 8:30am to 3:30pm and Friday
8:30am to 1pm.
Orders consisting of non-bulky goods
can be picked up from the following locations, also at no charge:
Leichhardt - NSW:
Matt Blatt Headquarters
141 Allen St,
Leichhardt, NSW, 2040
Closed on Sundays and Public Holidays
Pick-up must be pre-arranged at and is available Monday to Friday 10am to 5pm
and Saturday 10am to 4pm.
Richmond - VIC:
24 Cremorne St,
Richmond, VIC, 3121
Closed on Sundays and Public Holidays
Pick-up must be pre-arranged at and is available Monday to Friday 10am to 5pm
and Saturday 10am to 4pm.
Newstead - QLD:
18 Doggett St,
Newstead, QLD, 4006
Open 7 days. Closed on Public Holidays
Pick-up must be pre-arranged at and is available Monday to Friday 10am to 5pm,
and Saturday and Sunday 10am to 4pm.
Signature on
Delivery
All shipments contain valuable goods. Because of this, our carriers are
contracted to produce a Proof of Delivery. If you will not be at home to accept
delivery you may wish to arrange delivery to a neighbour or to your work
address. If you choose to ship to your work address do not forget to add
that information into your delivery address option.
If you are comfortable with having
your order left without the carrier obtaining a signature, please indicate this
in the special instructions box when placing your order online.
We are unable to accept any
responsibility for your order once delivered if you select this option.
I Will not be Home
If you are comfortable with having your order left without the carrier
obtaining a signature, please indicate this in the special instructions box
when placing your order online.. We also recommend you consider having your
order shipped to your work address.
How are Delivery
Charges Calculated?
On the item listing page, under the
images there is provision to enter your postcode and quantity to get an
estimate of shipping costs to your area.
All deliveries have freight charges calculated depending on the size of the
order [some orders must be delivered by a 2 or 3 man crew for safety reasons
and to ensure you receive the best service possible] and the delivery
address. We pay a premium to our carriers to ensure the best service
possible plus you have the opportunity to pick-up your order
free of charge from our Regents Park or Leichhardt (NSW) addresses.
What if I need to
Return my Delivery
Please contact Customer Assistance (02) 9572 8877 and download the
Return Authorisation Form by clicking the link below below:
Return Form.pdf
Will I Have Help to
Take the Goods Inside my Home or Business?
Deliveries for non-bulky and non-fragile goods are to your front door
only. For bulky or fragile goods we believe your purchase deserves a special
degree of handling and care. To ensure this we use professional furniture
removalists who call to confirm a time for delivery and take extra care
throughout the entire process. Your item/s will be hand unloaded and carefully
placed in your home or office by two professionals. This service does not
include unpacking or rubbish removal.
Changes to Orders and Cancellations
Orders can be changed or cancelled up to 24hrs after your order has been
placed.Any changes made after this period may incur additional charges.
Storage
Products not collected or delivered within the agreed time may incur
storage fees.
Warranty Claim
Matt Blatt provides this warranty (“Warranty”) for its products that
have been purchased in Australia. This Warranty is subject to the Competition
and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in
this Warranty are in addition to other rights and remedies of a consumer under
the Australian Consumer Law, and any other laws in relation to the products to
which this Warranty relates.
This Warranty covers the replacement or repair of any product that has a
manufacturing or material defect that is not the result of normal wear, or a
natural characteristic of the material used. This Warranty is not transferable
and does not cover products used for commercial purposes unless otherwise
stated. This Warranty does not cover upholstery (including recliners) fabrics,
furniture coverings (including foam, leather, vinyl) and finishing (including
stitching, glue, nails, tacks).
The Warranty period commences from
the date of your purchase from Matt Blatt. The period of the Warranty will be:
- 10 years for upholstery frames (upholstery is sofas, ottomans, daybeds, chaises and armchairs)
- 2 years for furniture, pendant lights and any other product which Matt Blatt identifies in writing as attaching this Warranty; and
- 1 year for home wares.
Exclusions: This Warranty will not apply if;
- Repairs to a product are made or attempted by a service provider other than Matt Blatt or approved supplier.
- The product is subject to natural wear and tear.
- The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
- The consumer used the product is an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure and used in Public and higher traffic areas with unrestrained behaviour of patrons.
- The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
- The product is tampered with in any way.
- The product’s serial number, as applied by the manufacturer, has been altered or removed from the product.
Insurance
All shipping costs are inclusive of insurance.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product
information! If such mistakes occur, we reserve the right to correct them. We
apologise in advance for any inconvenience this may cause.
Matt Blatt reserves the right to change the units available for the Daily Deal
promotion at any time throughout the duration of the promotion.
Insurance
All shipping costs are inclusive of insurance.
Security Policy
When purchasing from Matt Blatt your financial details are passed
through a secure server using the latest 128 bit SSL (secure sockets layer)
encryption technology. 128 bit SSL encryption is approximated to take at least
one trillion years to break and is the industry standard. If you have any
questions regarding our security policy please contact our customer support
centre at support@mattblatt.com.au.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product
information! If such mistakes occur, we reserve the right to correct them. We
apologise in advance for any inconvenience this may cause.
Matt Blatt reserve the right to change the units available for the Daily Deal
promotion at any time throughout the duration of the promotion.
Privacy Policy