We provide an unconditional return policy on all items (except lighting products). After receiving the goods, if for any reason you are not satisfied, please return them in their original, unmarked condition and packaging within 7 days for a full refund of goods only (delivery charge not refunded). Please email return claims to firstname.lastname@example.org
Unwanted items can then be returned to the following address:
Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
(1st driveway past Australia Post Building)
Regents Park, NSW, 2143
Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:
- Reject the goods and receive a refund
- reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
- keep the goods and receive compensation for the drop in value caused by the problem.
Please download the following Returns Form and attach to each box being returned:
Once we receive the returned products, we will issue your refund within 72 hours.