We provide an unconditional return policy on all items (except lighting products
After receiving the goods, if for any reason you are not
satisfied, please return them in their original, unmarked condition and
packaging within 7 days for a full refund of goods only (delivery
charge not refunded). Please email return claims to firstname.lastname@example.org. Unwanted items can then be returned to the following
Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
(1st driveway past Australia Post Building)
Regents Park, NSW, 2143
Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:
- reject the goods and receive a refund
- reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
- keep the goods and receive compensation for the drop in value caused by the problem.
Please download the following Return Form and attach it to each box being returned:
Once we receive your goods, we will issue your refund within 72 hours.