FAQ





If you are unable to find an answer to your question below, please feel free to call us on 1300 628 825 or email us via info@mattblatt.com.au and our friendly customer service team will be happy to assist you.


Payments

What payment methods can I use?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment. All payments are in AUD.

Please note goods will not be dispatched until full payment has been received by Matt Blatt.

To pay with direct deposit, please use the following details:
ACC Name: BADAM TRADING CO
BSB: 032-010
ACC Number: 273332
Ref#: please use your order confirmation number

Will my payment details be secure?

When purchasing from Matt Blatt your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at support@mattblatt.com.au

Does Matt Blatt offer payment free terms?

Yes, we are pleased to be offering our clients interest free finance. We provide approved applicants with 12 months interest free on all orders $1000 and over, made in store. For more info please see our interest free options.

How can I use a gift certificate?

All Matt Blatt Gift Certificates are redeemable for merchandise only. Gift Certificates can be used in store and over the phone. Currently Gift Certificates can not be used online.


Ordering

How do I order online?

If you would like to purchase a product, click on the green “Buy Now” to add it to your shopping cart. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on “My cart” in the top right hand corner of the page. When you would like to proceed to payment, click on the Check out button to finalise your purchase order.

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

How do I see my order information once I've placed my order?

You can access your invoice from the 'Thank You' page once you have processed your order. A confirmation email with your order information will also be sent to your email address. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.

Can I change or cancel my order after I've placed it?

If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 1300 628 825 or via email info@mattblatt.com.au

Can I find all Matt Blatt products on this website?

Yes, you can. We ensure that our online store always shows all of the products in our showrooms so you should always be able to find the item you are looking for.

Can I view your products in person?

Yes, of course. We have 7 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Find your nearest store here.

Can Matt Blatt help me with decorating my home?

We'd love to! We understand that decorating your home can be daunting task but our interior designers would love nothing more than helping you style rooms you'll love for years to come. Visit one of our showrooms or contact our customer service team at info@mattblatt.com.au to find out how you can engage one of our experts to assist you.

Can I order a gift certificate online?

Gift certificates can be the perfect present to show someone you care while allowing them to choose something they really want. We currently sell gift certificates at increments of $20, $50, $100 and $200. Please click here to purchase one of our gift certificates today.


Delivery

Where does Matt Blatt ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park – NSW warehouse.

When can I expect my order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

  • NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
  • Perth and Adelaide between 5 and 12 business days.
  • Non-metro areas (including Hobart and Cains) between 12 and 18 business days.
For special requirements, please contact our customer service team on 1300 628 825.

How can I track my order?

Our policy is to keep you informed. When your order is despatched, we will contact you by email and SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Can I pick up my order?

Yes. Any order can be collected from our Sydney Regents Park warehouse and, of course, at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.
Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged and is available for non-bulky items only.

View our Warehouse & Showroom pickup locations here.

Can I get someone to assemble my furniture for me?

This is not currently a service that we offer but our items are generally easy to assemble and come with instructions to guide you along your way. Should you run into any troubles you can also feel free to contact us.


Returns

Can I return my order if I change my mind?

Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:

Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
Regents Park, NSW, 2143
(first driveway past the Australia Post building)

Please download the following Returns Form and attach to each box being returned: Returns Form.pdf

Once we receive the returned products, we will issue your refund within 72 hours.