Q: How much does it cost to ship this item to Sydney, Melbourne, Brisbane, etc?
A: On the item listing page, under the image there is a provision to enter your postcode and desired quantity. An estimate of shipping cost will be displayed.
Q: Can we pick up products from your showrooms?
A: Pickups from our Regents Park warehouse are available between 8:30am and 3:30pm Monday to Thursday and 8:30am to 1:00pm on Friday.
We do not carry stock at our Leichhardt showroom. As such,
pickups from our Leichhardt showroom must be pre-booked and are
available between 10:00am and 5:00pm Monday to Friday and Saturday 10am to 4pm. For urgent or immediate
pickups please contact our Sydney head office on (02) 9572 8877 prior to
visiting our Regents Park warehouse or Leichhardt showroom. Our customer
service phone line opening hours are 8:00am to 5:00pm Monday to Friday and 10am to 4pm on Saturday (sales and enquiries only please). Our phone line is
closed on Sundays and public holidays.
Pickups are not available from our Paddington, Richmond, South Yarra or Virginia showrooms.
Q: How do I place an order for products that are out of stock?
A: If you click on "BUY NOW" you can order a product that is out of stock. We will quote a delivery time upon receipt of order.
Please note: Imported stock time can vary due to shipping schedules.
Q: How can I contact someone if I have a question about my internet order?
A: If your question is about delivery, you will be contacted as soon as possible by our warehouse team. If you need any other further assistance, please call our head office on (02) 9572 7070.
Q: Are you open to the public?
A: Yes. Our showroom addresses are:
Sydney Showrooms:
141 Allen Street,
Leichardt NSW 2040
Tel 1300 628 825
Monday to Friday 10.00am to 5.00pm
Saturday 10.00am to 4.00pm
Closed on Sundays and Public Holidays
180B Oxford Street
Paddington NSW 2021
Tel 1300 628 825
Monday to Wednesday 10.00am to 5.00pm
Thursday 10.00am to 6.00pm
Friday and Saturday 10.00am to 5.00pm
Sunday 11.00am to 4.00pm
Melbourne Showrooms:
24 Cremorne Street,
Richmond (Cremorne) VIC 3212
Tel 03 9421 0090
Monday to Saturday 10.00am to 5.00pm
Closed on Sundays and Public Holidays
507 Chapel Street,
South Yarra VIC 3141
Tel 1300 628 825
Monday to Thursday, Saturday 10.00am to 5.00pm
Friday 10.00am to 6.00pm
Sunday 11.00am to 5.00pm
Brisbane Showroom:
18 Doggett Street,
Newstead QLD 4006
Tel: 1300 628 825
Monday to Friday 10.00am to 5.00pm
Saturday 10.00am to 4.00pm
Closed on Sundays and Public Holidays
You can visit any time - no appointment necessary.
GIFT REGISTRY FAQ - new!
Q: For what sort of occasions can I setup a registry for?
A: Whatever your occasion, the Matt Blatt Gift Registry service is available to you. Some popular registry events include engagements, weddings, kitchen teas, baby showers, christenings, bar/bat mitzvahs, anniversaries, birthdays and Christmas.
Q: I have a registry, how do I tell people about it?
A: We will provide you with insert cards to include with your invitations, explaining that you have a gift suggestion list at Matt Blatt. You can also share your Registry with your friends and family via email.
Q: What products can I include on my Gift Registry?
A: There are no restrictions on what you can register including gift certificates.
Q: Is there a minimum or maximum amount that I have to register?
A: There is no limit to the number or amount of items you can register with Matt Blatt. This means your list can be as simple or as extensive as you wish. If items are particularly dear, you may request a contribution in the form of a gift certificate towards your gifts.
Q: Are there any delivery fees with a registry purchase?
A: Yes. Delivery fees are dependent upon the type of delivery requested by the registrant and the item being delivered.
Q: How can my friends and family purchase an item from my gift registry?
A: Gifts may be purchased via two methods:
1. Visit any one of our showrooms nationwide and state the gift registrant's name to receive an up-to-date copy of the gift registry. Purchases may be made directly at any showroom.
2. Purchases may be made over the phone by speaking directly to the gift registry co-ordinator on 61 2 9572 8877 or emailing michellej@mattblatt.com.au
Please note purchases from gift registries are NOT available via our online store. To avoid doubling up on orders please speak to one of our consultants over the phone or in store.
*Conditions
· All delivery charges will be paid by the guest; The guest is able to nominate whether they would like the gift delivered directly to the recipient or to their own address.
· A gift wrapping service is not offered;
· For purchases made within Sydney, the guest may personally collect the gift selection from the warehouse.
· Please allow approximately 10 days for your order to be processed.
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