FAQ


Where Does Matt Blatt Ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park – NSW warehouse.


What Happens After I Place my Order Online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.



When Can I Expect my Order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

Sydney Metro within 7 working days.

Outside Sydney between 3 and 10 working days.

Remote locations (including Hobart and Cains) between 10 and 15 working days.

For urgent delivery enquiries or special requirements, please contact our customer service team on 1300 628 825.


How can I Track my Order?

Our policy is to keep you informed. When your order is despatched, we will contact you by email and SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.


Can I Pick my Order up?

Yes. Any order can be collected from our Sydney Regents Park warehouse and, of course, at no charge.

Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge. Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged and is available for non-bulky items only.

Click here to view our warehouse and showroom pickup locations.

Please note: We do not carry stock in any of our showrooms. If you would like to pick up items from a Matt Blatt showroom, this will need to be pre-arranged so the goods can be transferred from our warehouse.


Can I Return my Order if I Change my Mind?

Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:

Matt Blatt Warehouse and Distribution Centre
19 Rose Crescent
Regents Park, NSW, 2143
(first driveway past the Australia Post building)

Please download the following Returns Form and attach to each box being returned:

Returns Form.pdf

Once we receive the returned products, we will issue your refund within 72 hours.


Can I View Your Products in Person?

Yes, of course. We have 5 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Click here to be taken to our showroom locations page.